of Front Office Service FRONT OFFICE Receiving/Processing and documenting Guest Reservation Desk Clerk-Enchantelle Hotel ‚ Good Morning‚ Princess Speaking ..How May I help you? Guest-Good Morning‚ I would like to reserve a room for me. Dating on the 20th to 21st day of November. Desk clerk-For a moment sir‚ Let me check if there is an available room on that said date. Would you like to wait for a while‚ sir ? Guest- yes‚ Please.. Desk clerk- Thank you for waiting sir‚ I’m glad to inform
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Would you kill your good friend for a title of power? In the play “Julius Caesar” by William Shakespeare‚ which takes place in Rome‚ Italy in 44 BC‚ Julius Caesar is murdered by his friend Brutus‚ with the help of Cassius and a group of men who completely despise Caesar. After Caesar is assassinated Mark Antony‚ Caesar’s close friend‚ asks Brutus to have a proper burial and to speak at Caesar’s funeral. Cassius disagrees to let him speak but Brutus agrees to let him speak under certain criterias
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Operations Management HTM 280 June 2‚ 2013 The front office department is the most visible department in a hotel. The focal point of activity within the front office is the reception desk. The reception desk is usually the place at which the guests form their first impressions of the hotel. It is also the communication center for the hotel’s operation (Baker‚ S‚ Huyton‚ J and Bradley‚ P‚ 2000‚ p. 22).
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William Shakespeare’s famous tragedy Macbeth‚ progresses throughout the play from a savage and heartless creature to a delicate and fragile woman‚ having no regard for mortality. In the beginning of the play‚ Lady Macbeth is both equally ambitious and evil as she urges her husband to kill King Duncan in order to fulfill the witches’ prophecies by gaining social power on the throne as king and queen. Lady Macbeth calls upon the spirits to give her emotional strength in order to help
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PROPOSAL “HOW TO MEASURE GUEST SATISFACTION AFTER ATTENDING AN EVENT” Page 2 of 8 MNG00415: Tourism and Hospitality Research and Analysis Background In the events industry‚ it compromise of the collaboration between the event planners and clients who engaged the event company to run the event for them. It compiles of many different types of events such as corporate‚ exhibitions and company parties events. For each individual event has their very own specific target guest/audience. With each
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There are many techniques of up selling to create a trusting relationship with the guests and meet the expectation of the guests which will bring in more profit to the hotel. Up selling starts from the moment the guests make their reservations with our hotel no matter through telephone or at the reception. During reservation‚ we will demonstrate the value that the guests received. For example‚ when we induce the guests to purchase upgrades or other add-ons‚ they will be informed on the services that
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competitiveness of any business enterprise. In hotels TQM consists of commitment of the hotel to the guests using the services in all departments with all employees on each level. Quality consists of a complex term particularly related to the are of service provision. When quality is considered in terms of Front Office Department in a Hotel it means a series of actions taken place to satisfying the needs of a guest from pre arrival stage to the arrival his stay in the hotel and departure stage. Quality consists
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staff efficiency and guest service. At present‚ the hotel has five clerks on duty‚ each with a separate waiting line‚ during the peak check-in time of 3:00 PM to 5:00 PM. Observations of arrivals during this time showed that an average of 90 guest arrived each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Donna is considering three plans for improving guest service by reducing
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tyranny‚ which clashes with the Roman republican virtues‚ the tension is built. While Shakespeare shares his definition of virtue through Brutus‚ as a role model of republican virtue‚ he creates the tension in the story as Brutus conflicts with ambitious characters like Caesar‚ Cassius and Mark Antony. Shakespeare begs to question whether virtue or ambition makes a successful leader. In the following essay‚ I shall discuss the contrasting themes of virtue and ambition in the play. At the play’s
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Ambition is the strong desire to achieve a specific goal and is often driven by determination. It can guide people to achieve goals and aspirations‚ and some are willing to do anything in order to satisfy their ambitious personalities. The French military and political Napoleon Bonaparte successfully defined what ambition truly is by stating‚ “Great ambition is the passion of a great character. Those endowed with it may perform very good or very bad acts. All depends on the principles which direct
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