Room Reservation Script
Sequence of Front Office Service
FRONT OFFICE
Receiving/Processing and documenting Guest Reservation
Desk Clerk-Enchantelle Hotel , Good Morning, Princess Speaking ..How May I help you?
Guest-Good Morning, I would like to reserve a room for me. Dating on the 20th to 21st day of November.
Desk clerk-For a moment sir, Let me check if there is an available room on that said date. Would you like to wait for a while, sir ?
Guest- yes, Please..
Desk clerk- Thank you for waiting sir, I’m glad to inform you that we have an available room on that said date,that is a deluxe room having a complete kitchenette , 24/7 cabled TV, and a fully air conditioned room. Would you like to book it now?
Guest- yes , Please..
Desk clerk-Can I have the name , Please..
Guest - I’ts Henry Sy…
Desk clerk-Can I have the address and the telephone number , Please..
Guest-E.R subdivision , Ph 4 Blk 19 Lot 20 , San Isidro ,Rod .Rizal, and my cellphone number is 09186876688..
Desk clerk-Certainly , our company is requiring you to put a 50% downpayment upon reservation. To whom and how will be the bill be settled? Is it in cash or in credit card ..?
Guest- to my company and it will be settled via credit card ..
Desk clerk-Can I have the company name please : Yamaha..
Guest clerk-Can I have the credit card number Please …?
Guest- It’s 123-567-1234
Desk clerk- thank you, Would you like a wake up call Sir?
Guest: Yes, Please ..I would like a wake up call at 8:00 AM
Dek clerk- Certainly, I’ll recap all the info’s given..you’re Mr. Henry Sy and your address is E.R Subdivision , Ph 4 Blk 19 Lot 20 , San Isidro ,Rod .Rizal, having a cellphone number of 09186876688.. and your company name is Yamaha and your credit card number is 123-4567-1234. Did I forgot anything Sir ?
Guest-Nothing
Desk clerk-I’m glad to nform you that your reservation is already guaranteed. This will ensure your booking. Now if you don’t come on date without
FRONT OFFICE
Receiving/Processing and documenting Guest Reservation
Desk Clerk-Enchantelle Hotel , Good Morning, Princess Speaking ..How May I help you?
Guest-Good Morning, I would like to reserve a room for me. Dating on the 20th to 21st day of November.
Desk clerk-For a moment sir, Let me check if there is an available room on that said date. Would you like to wait for a while, sir ?
Guest- yes, Please..
Desk clerk- Thank you for waiting sir, I’m glad to inform you that we have an available room on that said date,that is a deluxe room having a complete kitchenette , 24/7 cabled TV, and a fully air conditioned room. Would you like to book it now?
Guest- yes , Please..
Desk clerk-Can I have the name , Please..
Guest - I’ts Henry Sy…
Desk clerk-Can I have the address and the telephone number , Please..
Guest-E.R subdivision , Ph 4 Blk 19 Lot 20 , San Isidro ,Rod .Rizal, and my cellphone number is 09186876688..
Desk clerk-Certainly , our company is requiring you to put a 50% downpayment upon reservation. To whom and how will be the bill be settled? Is it in cash or in credit card ..?
Guest- to my company and it will be settled via credit card ..
Desk clerk-Can I have the company name please : Yamaha..
Guest clerk-Can I have the credit card number Please …?
Guest- It’s 123-567-1234
Desk clerk- thank you, Would you like a wake up call Sir?
Guest: Yes, Please ..I would like a wake up call at 8:00 AM
Dek clerk- Certainly, I’ll recap all the info’s given..you’re Mr. Henry Sy and your address is E.R Subdivision , Ph 4 Blk 19 Lot 20 , San Isidro ,Rod .Rizal, having a cellphone number of 09186876688.. and your company name is Yamaha and your credit card number is 123-4567-1234. Did I forgot anything Sir ?
Guest-Nothing
Desk clerk-I’m glad to nform you that your reservation is already guaranteed. This will ensure your booking. Now if you don’t come on date without