| | | |Questions written by Candidate | |√ | |Unit numbers: SHC 22 | | | | | | | |Questioning the candidates | | |
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SHC 31 1. Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate People communicate for different reasons‚ to portray their feelings‚ emotions‚ pain‚ opinions‚ etc. The communication could be professional (formal)‚ or personal (informal). It is important within a social work environment that information is recorded‚ as it may be called upon for legal reasons. All communications are confidential‚ and on a “need to know”‚ basis
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Cache Level 2 SHC 21 1.1 Communication is an important part to everyday living‚ there are many reasons why people communicate‚ these are not only done verbally but also non-verbally. Communication can be achieved by listening‚ questioning‚ understanding and responding. The use of facial expressions‚ and body language are a key part of communication with others. Communication should always be used to form and maintain good relationships not only with the children‚ and parents but also with
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UNIT SHC 31 Promote communication in health‚ social care or children’s and young people’s settings Please refer to unit assessment criteria when answering these questions. Identify the different reasons why people communicate (1.1) People communicate‚ basically‚ to express themselves‚ feelings‚ opinions‚ wishes‚ needs. In care environment a particularly good communication within the staff is essential to give a good standard of service and at the same time the communication between the
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Manage Own Performance in a Business Environment Understand how to plan work and be accountable to others 1.1 Outline guidelines‚ procedures and codes of practice relevant to personal work There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the sales team‚ there are procedures that need to be followed relating to various aspects of the job including correct procedures to answer the telephone
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SHC 33 - Promote equality and inclusion in health‚ social care or children’s and young people’s settings Task 1a – Explain what is meant by Diversity‚ Equality and Inclusion. Diversity Diversity is about recognising that everyone is different in a variety of visible and non-visible ways. It is about creating a culture and practices that recognise‚ respect and value difference. It is about harnessing this potential to create a productive environment in which the equally diverse needs of the customer/client
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Manage Own Performance in a Business Environment 1.1 The purpose and benefits of planning work is you’ll get a lot more done‚ be able to meet deadlines and show your boss and colleagues that you can do it. Also you will get more positive feedback by getting the job done efficiently. It shows that you can use your own initiative and look at the bigger picture. When looking at the bigger picture it just shows how efficiently things can be done. I had a time when I needed to get a lot of things done
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Promote Communication in Health‚ Social care UNIT SHC 31 1. Identify the different reasons people communicate Communication can be in the way of telephone‚ written notes‚ email alerts‚ text messages and vocal People communicate for many reasons‚ but I guess the main reasons are to get what we want‚ to refuse things we don’t‚ to give information or to find information and importantly to interact socially. We communicate to show pain‚ to show our emotions and express our feelings. We can
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Understand how to improve own performance 1.1 Explain the purpose and benefits if continuously improving performing at work. The purpose and benefits of continuously improving performance at work is important to enhance your career‚ moving up the organisation that you are working with or getting a new job with the new founded skills. Also means that you have great pride in your work and before more efficient. 1.2 Explain the purpose and benefits of encouraging and accepting feedback from others
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1 Introduction to communication in health‚ social care or children’s and young people’s settings (SHC 21) AC 1.1 1.2 1.3 CHAPTER 1 What you need to know Identify the different reasons people communicate Explain how effective communication affects all aspects of your work Explain why it is important to observe an individual’s reactions when communicating with them AC What you need to do 2.1 2.2 Show how to find out an individual’s communication and language needs‚ wishes and preferences
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