Shc 031

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UNIT SHC 31
Promote communication in health, social care or children’s and young people’s settings

Please refer to unit assessment criteria when answering these questions.

Identify the different reasons why people communicate (1.1)

People communicate, basically, to express themselves, feelings, opinions, wishes, needs. In care environment a particularly good communication within the staff is essential to give a good standard of service and at the same time the communication between the staff and the service users shows dignity and respect. Communication is also important to avoid conflicts and misunderstands in what to do and how to do it.

Explain how communication affects relationships in the work setting. (1.2)

A better communication means a higher quality work. Listening to the service users and talking clearly to them is sign of respect and confidence. Even in the clothes choice communication is important as I can show respect towards the resident’s wishes. All aspect of my work is based in our communication skill, that does not only mean speak correctly, but speak and listen to what is behind simple words. Hand overs are the mainly tool to pass important information on throughout the staff what permits us to know what is going on.

When promoting effective communication, what factors must you consider? (2.2

Verbal communication:

Tone of the voice. A louder more direct communication maybe required if trying to get the attention of the service user. The communication has to be clear and effective.

The speed in which we talk is also important. When talking to people with deafness for example words have to be well articulated in a slower pace. This way they are more likely to understand me.

Non-verbal communication:

Facial and hand gestures, again this needs to be tailored to the situation or topic.

Eye contact is an important factor as this calls the attention, keeping the listener focused on what we...
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