Customer Satisfaction on Post-Sales Service with Reference to Two-Wheeler Automobile Industry S Saraswathi* The key to success of automobile industry lies not only in having good products but also in being able to provide the customer with the level of service they desire. Because of increasing competitiveness in the Indian automobile industry‚ almost all automobile manufacturers have invested valuable resources on customer satisfaction as a tool to understand the needs and expectations of their
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International consumer Table of content Introduction ……………………………………………………………3 Market segmentation…………………………………………………...3 Geographic segmentation…………………………………………………….………4 Demographic segmentation…………………………………………………………..4 Psychographic segmentation………………………………………………………….5 Behavioral segmentation………………………………………………………………5 Target market…………………………………………………………………………..6 Positioning……………………………………………………………………………..6 Marketing objectives……………………………………………………..6 Marketing mix strategies…………………………………………………7
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Content Topic Page No. 1. Certificate ii 2. Declaration iii 3. Acknowledgement iv 4. Preface 6 5. Executive summery 7 6. Introduction o Industry overview 8-11 7. About Topic 12-15 8. Research Methodology 16-20 9. Analysis & Interpretation 21-45 10. Learning 46 11. Conclusion & Recommendation 47-49 12. Bibliography 50
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OF CONTENTS A. INTRODUCTION 4 1. Demographic profile of consumers 4 1.1 Gender and age 5 1.2 Education and age 5 2. Profiles of consumers on the basis of values 6 2.1 Analysis of consumers profile based on Success 6 2.2 Analysis of consumers profile based on Centralism 7 2.3 Analysis of consumers profile based on happiness 7 3. Profile of consumers based on environmental belief‚ environmental concerns and environmental behaviour 8 3.1 Analysis of Environmental Beliefs 8 3.2 Analysis
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influence on parental buying decisions and they have occupied a big segment in the marketplace. Children are consumers in their own right; there are more products produced and directed at them. Because of a growing awareness of the role children play in family decision making on family purchases other than toys and cereals‚ as well as a realisation that the influence of children in family decision making appears to have grown significantly over the past two decades
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Indian Agro Products Agricultural sector is the mainstay of the rural Indian economy around‚ which the socio-economic privileges and deprivations revolve‚ and any change in its structure is expected to have a corresponding impact on the existing pattern of social equality. The growth of India’s agriculture sector during the 50 years of independence remain impressive at 2.7 % per annum. About two-third of this production growth is aided by gains in crop productivity. The need based strategies adopted
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Chapter 13 Consumer Modeling Things to learn in this chapter: • Engel‚ Blackwell and Miniard model. • J.N.Sheth model of industrial behaviour. • Nicosia model. Engel‚ Blackwell and Miniard model The core of the EBM model is a decision process‚ which is augmented with inputs from information processing and other influencing factors. The model has four distinctive sections‚ namely Input‚ Information Processing‚ Decision Process and Variables influencing decision process.
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Abstract This paper is an article review of “Segmenting consumers by E-shopping behaviour and online purchase” by Ruiz Mafe Carla and Lassala Navsrre Carlos. This paper explores that the shopping on the Internet has grown tremendously during the past few years. It radically changes the way people live‚ work and consume. In this study we try to explore that the online shopping in the UK is becoming one of the hottest trends in retailing today. On the other hand‚ the exponential increases in online
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Factors influencing consumer behaviour Faktory ovlivňující chování spotřebitele J. Stávková‚ L. Stejskal‚ Z. Toufarová Faculty of Business and Economics‚ Mendel University of Agriculture and Forestry‚ Brno‚ Czech Republic Abstract: The main aim of the article is to understand the influence of factors biasing purchase decisions connected with measurement of consumers’ involvement. consumption expenditures are purposefully subdivided according to the classification made by the Statistical office
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Management Consulting Report The New Zealand Book Retail Industry Analysis | | | | | | | | | |Date: | 27 August 2009 | Executive Summary The aim of this report is to analyse and outline the business perspectives for opening a new independent
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