1. Define Housekeeping Department. housekeeping departments can be considered hotel ambassadors because of their dedication and responsibility in maintaining the hotel’s image. Housekeeping performs detailed work in guest rooms and hotel areas to provide a clean‚ comfortable environment for hotel Hotel guests to enjoy. Through cleaning and organizing public spaces‚ housekeeping departments ensure that what the guests see and experience result in a positive impression of the property. http://www
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| |SUBJECT AND CODE |FRONT OFFICE OPERATION (SOP 1053) | |TASK(S) NO AND TASK STATEMENT | INTRODUCTION | | |FUNCTION AREAS OF FRONT OFFICE
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Front office – is one of the most important departments in any hotel. There are many different types of tourists – business tourists‚ families‚ groups‚ adventure tourists‚ eco tourists‚ leisure tourists‚ etc. However they all have one thing in common – they chose one hotel and expect to receive best service. This is the place where their staying begins and ends. Here hotel makes it’s first expression on guest. There is one famous saying: “you will never have a chance to make first expression for
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CORE COMPETENCIES UNIT OF COMPETENCY: PROVIDE HOUSEKEEPING SERVICES TO GUESTS UNIT CODE : TRS512307 UNIT DESCRIPTOR : This unit of competency deals with the skills and knowledge required to provide a range of general housekeeping services to guests. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables 1. Handle housekeeping requests 1 Requests are handled in a polite and friendly manner in accordance with the establishment’s
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Cleans Rugs‚ Draperies and Carpeting On an average work day‚ housekeeping workers perform the job duty of carpet cleaning in various hotel rooms as the need arises. In additional to using professional vacuum cleaners‚ carpet-cleaning products and other cleaning tools‚ housekeeping workers will also remove rugs from a hotel room and clean them out completely. All draperies included in the hotel room will also be cleaned by the housekeeping staff with brushes and other utensils. Empties Wastebaskets
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TABLE OF CONTENTS: CHAPTARS PAGE NO1 1. History of hotels: 1.1 History of hotels in the world----------------------------------- 1.2 History of hotels in Dhaka----------------------------------- 1.3 History of Swiss Garden Hotel --------------------------------- 2. Introduction 2.1 Introduction of Hotel Crown Plaza---------------------------- 2.2 Objectives of Hotel Crown Plaza Hotel------------------------
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Office Supply Industry Within the $45.5 Billion office supply sector‚ three major players‚ Staples‚ Office Depot and Office Max make up nearly $41 Billion of that total and Staples claiming one third of the market share. Thus‚ barriers to entry are high as these few firms dominate market share. Establishing new relationships with both buyers and suppliers to rival the existing competition is next to impossible. In fact‚ with Office Max as the sector’s most recent addition in 2003‚ it is clear
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Examination Paper: Hotel Management IIBM Institute of Business Management Examination Paper MM.100 Front Office Management Section A: Objective Type (30 Marks) • • • This section consists of Multiple Choice Questions and Short Questions Answer all the questions Part one carries 1 mark each and Part 2 questions carry 5 marks each. Part One: Multiple Choices: 1. To create a
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The career choice I made was medical front office assistant. Being a medical front office assistant is best described as being a receptionist at a medical office. A medical front office assistant is responsible for greeting patients‚ scheduling appointments‚ and dealing with insurance information. Studying to become a medical front office assistant can be reasoned but not limited to: salary benefits‚ a growing demand for the career‚ education requirements and also personality qualifications to become
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misunderstanding and miscommunication when serving foreign guests or working with team members from foreign countries‚ that are also happen with the attendant of Front Office department in the hotel industry. Front Office department is the first and the last department which meets the guest or the client at the hotel that is why‚ front office attendants are really needs to know and to understand how to handling or treating the guest they will met. As we know‚ there are so many people with the different
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