• Buss Proposal
    of the relationships between positions within the organization. It shows where each position fits in the overall organization as well as where divisions of responsibility and lines of authority lie. Solid lines on the chart indicate direct-line accountability. Dotted lines indicate relationships that involve...
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  • Teamwork at Labadi Beach Hotel-a 5-Star Hotel
    another and with a common purpose. Zander and Cartwright identified some features that groups must possess. Some of these are: i. Frequent interaction between members ii. An identity of membership iii. Other people see members as belonging to the group iv. Members play interlocking roles v. Members pursue...
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  • It Report
    4) ORIENTATION PROGRAM DETAILS 5) DEPATMENTS a) FRONT OFFICE b) FOOD AND BEVERAGE SERVICE c) FOOD AND BEVERAGE PRODUCTION d) HOUSEKEEPING 6) OVERALL EXPERIENCE GAINED AND CONCLUSION REPORT INTRDUCTION...
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  • Rooms Division
    organization chart shows reporting relationships span of management, and staff/line functions. ( There are two types of relationships that might exist between any two functions at any organization chart. These are: 1. Solid Lines: (i.e.:((((() this kind of relationship shows Direct Line Accountability...
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  • Competency in Different Skills
    problems: 1. What is the level of competency in different skills of 3rd year and 4th year UMTC HRM students in terms of: 1.1 Housekeeping 1.2 Food and Beverage 1.3 Front Office 1.4 Communication Skills 2. Is there a significant difference on the level of the student skills when grouped according to...
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  • outsourcing
    Process Outsourcing(BPO) In BPO, a particular process task is outsourced, it can operate in either back or front office work . e.g. internal work (Back office work) & answering calls (Front office work) Technical support Under the BPO category: Book keeping, call center, web design, typesetting...
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  • Hotel Intern
    Operating/functional departments (ii) Supporting departments. The functional departments are:- 1) Food and beverage service 2) Food production 3) Front office 4) House-keeping The supporting departments are:- 1) Engineering 2) Sales and Marketing 3) Purchase and Store 4) Human Resource 5) Accounts ...
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  • Management Information Systems
    contrast of the uses of ERP, SCM and CRM information systems (IS) 14 2.1. (i) (a) Enterprise Resource Planning (ERP) 14 2.1. (i) (b) Customer Relationship Management (CRM) 15 2.1. (i) (c) Supply Chain Management (SCM) 17 2.1. (ii) HMS features 19 2.2. IS elements and advantages 21 2.3. Sustainable...
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  • The Structure of the Hotel Industry
    development is driven by an organization's type. According to Lamar University, organizational structure is, “the formal system of task and reporting relationships that controls, coordinates, and motivates employees so that they cooperate to achieve an organization's goals.” Depending on the type of business...
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  • Hotel
    SYLLABUS FOR BACHELOR IN HOTEL MANAGEMENT & CATERING TECHNOLOGY SYLLABUS HM101 : FRONT OFFICE Contacts : 3L Credits - 3 Topics to be covered : • • • • • • • • • • • Introduction to Hotel Industry To Define Target Market & explain intangibility of service and potential Advantages & Disadvantages of...
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  • Hotel departments
    Maintenance Enter........................................................................................................................3 Chapter 1.Front of Hotel(departments which are visible by guests at first).......... 5 1 The departments which related with rooms and their functions. Room division...
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  • None Yet
    Hotel Front Office The Hotel front office in a hotel has many functions and plays a vital role when making a first impression towards guests who check in or making reservations. The functions of the front office mainly consist of: Reception, Reservation, Concierge, PBX (Phone service system)...
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  • Room divisions Operations Management
    discusses the different services provided by the rooms division in different circumstances. The impact of different operational issues in managing the front of house area is evaluated in the second task. The third task discusses the different features that add the effectiveness of accommodation service function...
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  • hotel
    641046 This watermark does not appear in the registered version - http://www.clicktoconvert.com CONTENTS Page Nos. HOUSEKEEPING UNIT - I Lesson 1 Hotel Housekeeping 3 – 14 Lesson 2 Cleaning Agents and Equipments 15 – 32 Lesson 3 Cleaning a Guest Room 33 – 44 UNIT...
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  • Researchpaper
    Strength & Work Details 6 Leave Structure 7 Service Blueprint of the Westway Restaurant 8 Front End 8 Back End 9 Interacting with the Customers: Customer friendly initiatives 10  Front Desk 10  Back Desk 10 Major Departments at Westway 11 Service Department 14 Schedule of service...
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  • Housekeeping Department
    Accommodation Management Staffing The housekeeping department of a hotel is responsible for ‘cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings.’ The department is not always given the respect it is due in terms of work load, the size of which can be estimated...
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  • Bhmct
    Service Staff l Attitude & Attributes of a Food & Beverage personnel, competencies. l Basic Etiquettes for Catering staff l Interdepartmental relationship n Food & Beverage Service Methods l Table Service-Silver/English, Family, American, Butler/French, Russian l Self Service-Buffet & Cafeteria ...
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  • Hotel Front Desk
    Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting, the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss...
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  • Cruise
    set of behavior constitutes the “Costa touch”, a distinctive style which characterizes us and should be applied by all those who have a service relationship with Guests. All the Company’s human resources need to comply with the “Costa Touch”. This is because we all operate in order to supply service...
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  • Ojt Narrative Report
    Arvin Calica, Ms. Patricia Rayos and to the General Manager Ms. Rita R. Kalalang, for their patience, in training me what are my responsibilities as front desk clerk and admin assistant, since I was assigned at that department. To our training coordinator Mr. Emmanuel S. Mayrina, our OIC...
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