Front Office Supervisors

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Induction & Training
Induction & Training

To – General Manager
From – Head oh HR
Date – 31 – October 2011

To – General Manager
From – Head oh HR
Date – 31 – October 2011

Elephant Reach - YALA
Report on Induction & Training programme for Front Office Supervisors

Elephant Reach - YALA
Report on Induction & Training programme for Front Office Supervisors

Summary

This is a report based on an induction programme and training programme for two newly recruited front office supervisors of Elephant Reach – YALA. During the induction the trainees will be given a brief idea about the Hotel background & culture of the organization. Although they will be instruct about * Organization structure

* Mission
* Company ethics
* Employee benefits & policies
Training is a three day programme, which consists of
* Customer Care
* Personality Development
* Computer Literacy
* And first-hand experience of ‘How We Do Things Here’

Content

1. Induction Programme
* Programme Sheet
* Topics to be considered during the Induction
I. Employee benefits
II. Company Policies
III. Organization Structure
IV. Company Ethics

2. Training Programme
* Nine Step Approach of Training (Go et al, 1996)
i. Analysed training needs
ii. Preparing the training the training plan
iii. Specifying training objectives
iv. Designed training programme
v. Selected instruction methods
vi. Completed training plan
vii. Conducting the training
viii. Evaluation of training
ix. Planning further training

3. Assumptions

Induction programme for the front office supervisors

* Date – November 26th 2011
* Time – 9.00 am onwards
* Venue – Board room of hotel premises * Coordinator – Director of HR
* Participants – Mr Saman Fernando & Mr Nimal Fernando * Mode of conduct – Presentations & lectures

Programme|
09.00 am – 09.15 am| welcoming the participants|
09.20 am – 09.40 am| Introduction of the Organization | 09.40 am – 10.00 am| Tea break|
10.00 am – 10.30 am| Our Mission & hallmarks|
10.30 am – 12.30 pm| Employment Benefits & Policies| 12.30 pm – 01.30 pm| Lunch break|
1.30 pm – 02.30 pm| Company ethics|
02.30 pm – 4.30 pm| Inspection of the hotel and meeting the team |

Topics to be considered during the Induction

Introduction of the Organization
The newest luxury hotel Elephant Reach located in Southern most point of Sri Lanka is only 265 km drive from capital city of Colombo, which is owned and managed by Lanka Hotels & Travels (Pvt) Ltd. This unique nature resort spreads in 4 acres of land and consists of 21 chalets which are built under the shades of tropical trees such as Palu, Kohomba, Mango & Kadju (cashew) and is in close proximity to Yala National Park , Bundala Bird Sanctuary, historic town of Kataragama , Kirinda and Sithulpahuwa. Kataragama is a gateway to explore the rich cultural heritage of the ancient Ruhunu Kingdom dating back to 2 nd Century BC. Guests will experience the most picturesque drives in Sri Lanka along the endless span of ocean on your way to Elephant Reach from the Bandaranayake International Airport , and as you continue further you will come across many historical places of interest and breath-taking sceneries. From the warm greetings and traditional drink presented on Guests arrival, Elephant Reach offers an exclusive hospitality experience of a life time. Our courteous, experienced and qualified staff will extend their assistance and pamper you from the time you arrive, till your departure.

Our Mission
“To be the Leader in the Hospitality Industry in Sri Lanka “

Hallmark 1 – Work to realize the Dreams of Our Guests, it will make Your Dreams a Reality too....
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