Internet Banking Table of Contents Chapter–1– Introduction 0 Chapter–2– Internet Banking a new medium 7 Chapter--3 - International experience 19 Chapter -4 -The Indian Scenario 33 Chapter- 5- Types of risks associated with Internet banking 41 Chapter- 6- Technology And Security Standards For Internet - Banking 49 Chapter -7 - Legal Issues involved in Internet Banking 74 Chapter- 8- Regulatory and supervisory concerns 84 Chapter–9 - Recommendations 98 Annexure 1 111 Annexure 2 112
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ONLINE BANKING By:Mithun 1. INTRODUCTION This ’Online Banking’ Project is a model Internet Banking Site.This site enables the customers to perform the basic banking transactions by sitting at their office or at homes through PC or laptop. The customers can access the banks website for viewing their Account details and perform the transactions on account as per their requirements. With Internet Banking‚ the brick and mortar structure of the traditional banking gets converted into a click and portal
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of e-Banking Channels in e-Banking available in Nepal Automated Teller Machines (ATM) Point of Sales (PoS) Telephone Banking (Tele Banking) Internet Banking Mobile Banking (SMS Banking) Current Status of e-Banking Services Provided in e-Banking In ATMs Cash Withdrawal Balance Inquiry Fund Transfer is not available. In PoS Terminals Financial transactions are made via Cards. Cash is debited from the client’s account(s). Cash cannot be deposited. Services Provided in e-Banking (contd…)
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Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research to
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TABLE OF CONTENTS 1. INTRODUCTION 3 1.1. Background Information 3 1.2. Research Problem 3 1.3. Objectives 4 1.3.1 Project Objectives 4 1.3.2 System Objectives 4 1.4. Significance of the Study 5 2. LITERATURE REVIEW 6 2.1. Online Banking 6 2.2. History of Online Banking 6 2.3. General Statistics 7 1. INTRODUCTION 1.1. Background Information Jumuia Bank is a renowned bank in Kenya which has over 46 branches nationwide in Kenya. Its headquarters is located in Nairobi in Hurlingham‚ Lenana
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DR.MAC INTRODUCTION Online banking(Internet banking or E-banking) allows customers of a financial institution to conduct financial transactions on a secure website operated by the institution‚ which can be a retail or virtualbank‚ credit union or building society. It may include of any transactions related to online usage. Online banking lets you take of your banking needs by logging on to your bank ’s website with a customer number or user name and password‚ same financial
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ONLINE BANKING is the banking service that allows the customers to conduct financial transactions on the computerized networks such as internet through secure website with a particular bank. Online banking has no physical presence so the customer can perform banking activities at any place which has got the internet network. Online banking comprises of two things that is internet banking and sim banking. Online banking through traditional banks enable customers to perform all routine transactions
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2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al.‚ 2002‚ p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer.
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Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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