Online Banking
BBT 3105: RESEARCH METHODOLOGY Faculty of Information Technology
Jilani Thomas Mwangolo
BBIT3: 049834
TABLE OF CONTENTS
1. INTRODUCTION 3
1.1. Background Information 3
1.2. Research Problem 3
1.3. Objectives 4
1.3.1 Project Objectives 4
1.3.2 System Objectives 4
1.4. Significance of the Study 5
2. LITERATURE REVIEW 6
2.1. Online Banking 6
2.2. History of Online Banking 6
2.3. General Statistics 7 1. INTRODUCTION 1.1. Background Information
Jumuia Bank is a renowned bank in Kenya which has over 46 branches nationwide in Kenya. Its headquarters is located in Nairobi in Hurlingham, Lenana Road, Jumuia house, third floor. In each province, there at least 5 branches, so its network is quite large and well spread. As at the close of 2008, Jumuia Bank had a staff establishment of 2,000 employees. Started in 2006, the financial institution has been certified by the Central Bank of Kenya (CBK), and it provides quite a number of services, inclusive of:
Banking services
Loan grants
Mortgage services
Small Micro Enterprise services
Corporate activities
Financial advice
Issuance of bankers cheques
Insurance services(Latest Implementation)
Mobile Banking
Foreign Exchange services
ATM services, etc
1.2. Research Problem
Over the recent years, Jumuia Bank has grown to be a well known and respected financial institution, having spread its wings nationwide from a figure of 3 million registered customers in 2007 to a figure of 6.9 million in 2009, quite a rapid growth. The number is so big and after research on the company, and most financial institutions, I realized that the company could actually double this number of clientele by implementing an online account registration. The system is not only meant to widen the number of targeted customers, but to enhance bank activities with relation to services provided to the customers. 1.3. Objectives
1.3.1 Project Objectives
The projects main objectives
Jilani Thomas Mwangolo
BBIT3: 049834
TABLE OF CONTENTS
1. INTRODUCTION 3
1.1. Background Information 3
1.2. Research Problem 3
1.3. Objectives 4
1.3.1 Project Objectives 4
1.3.2 System Objectives 4
1.4. Significance of the Study 5
2. LITERATURE REVIEW 6
2.1. Online Banking 6
2.2. History of Online Banking 6
2.3. General Statistics 7 1. INTRODUCTION 1.1. Background Information
Jumuia Bank is a renowned bank in Kenya which has over 46 branches nationwide in Kenya. Its headquarters is located in Nairobi in Hurlingham, Lenana Road, Jumuia house, third floor. In each province, there at least 5 branches, so its network is quite large and well spread. As at the close of 2008, Jumuia Bank had a staff establishment of 2,000 employees. Started in 2006, the financial institution has been certified by the Central Bank of Kenya (CBK), and it provides quite a number of services, inclusive of:
Banking services
Loan grants
Mortgage services
Small Micro Enterprise services
Corporate activities
Financial advice
Issuance of bankers cheques
Insurance services(Latest Implementation)
Mobile Banking
Foreign Exchange services
ATM services, etc
1.2. Research Problem
Over the recent years, Jumuia Bank has grown to be a well known and respected financial institution, having spread its wings nationwide from a figure of 3 million registered customers in 2007 to a figure of 6.9 million in 2009, quite a rapid growth. The number is so big and after research on the company, and most financial institutions, I realized that the company could actually double this number of clientele by implementing an online account registration. The system is not only meant to widen the number of targeted customers, but to enhance bank activities with relation to services provided to the customers. 1.3. Objectives
1.3.1 Project Objectives
The projects main objectives