solving at three auto assembly plants’’‚ Management Science‚ Vol Meegan‚ S.T. (1997)‚ ``Organisational transitions form ISO 9000 to total quality management’’‚ unpublished PhD thesis‚ Queens University of Belfast‚ Northern Ireland. Moore‚ N. (1987)‚ How to do Research‚ 2nd ed.‚ Library Association‚ London. Ridgeway‚ G.M. (1997)‚ ``Introducing total quality management: a change in management ideology’’‚ unpublished PhD thesis‚ Sheffield Hallam University. Sohal‚ A.S. and Lu‚ E. (1998)‚ ``Continuous
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Online Banking Definition: Online banking is the practice of making bank transactions or paying bills via the Internet. Thanks to technology‚ and the Internet in particular‚ we no longer have to leave the house. We can shop online‚ communicate online‚ and now‚ we can even do our banking online. Online banking allows us to make deposits‚ withdrawals and pay bills all with the click of a mouse. It doesn’t get much more convenient than that. Advantages of online banking: Convenience Unlike
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution‚ others a quality revolution‚ others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads‚ joining and adopting the religion does not insure
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Customer satisfaction is an important issue in a business because it drives revenues‚ market share‚ and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive‚ it only responds‚ if at all‚ after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied
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Object & Methodology 2.1 Significance 2.2 Managerial usefulness of the study 2.3 Objective 2.4 Scope of the Study 2.5 Methodology Chapter – 3 Conceptual Discussions Chapter – 4 Data Analysis Chapter – 5 Findings and Recommendations Annexure Bibliography CHAPTER-1 INTRODUCTION OVERVIEW OF THE INDUSTRY AS WHOLE The Indian retail industry is now beginning to evolve in the line with the transformation that has swept
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Online banking (or Internet banking or E-banking) allows customers of a financial institution to conduct financial transactions on a secured website operated by the institution‚ which can be a retail bank‚virtual bank‚ credit union or building society. To access a financial institution’s online banking facility‚ a customer having personal Internet access must register with the institution for the service‚ and set up some password (under various names) for customer verification. The password for
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TVS MOTOR COMPANYINTRODUCTION It gives me an immense pleasure to present you this entire project. The topic Is “ ASTUDY REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSISOF MANICKBAG TVS IN BELGAUM CITY ” the study is undergone at ManickbagTVS.The project report focuses on customer satisfaction and post sale services‚ of ManickbagTVS motors. A two wheeler showroom in Belgaum city. TVS MOTOR COMPANY HISTORY OF TWO- WHEELER INDUSTRY IN INDIA According to a study conducted by global consulting
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Project Proposal Online Banking in general Askari Bank(in particular) Prepared By: Presented To: Saad Majid Sheikh Dr. Ali Sajid Nadia Babar Productivity Management Khalid Sajjad Akbar NIMS Sohail Ashraf November 25‚ 2001 Project Synopsis In this age of Information Technology all the fields of life are being affected by new inventions and innovations. Almost all kind of organizations are steeping into the field of IT‚ in an effort to increase their
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BRIEF PROJECT TITLE To analyze the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services
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