Telecom reforms was initiated in 1994‚ there were three incumbents in the fixed service sector‚ namely DoT (Department of Telecom)‚ MTNL and VSNL. Of these‚ DoT operated in all parts of the country except Delhi and Mumbai. MTNL operated in Delhi and Mumbai and VSNL provided international telephony. Given its all-India presence and policy-making powers‚ the DoT enjoyed a monopoly in the telecom sector prior to the major telecom reforms. However‚ subsequent to the second phase of reforms in 1999‚
Free Mobile phone Telephone
Customer Services Report I am working as Assistant Head of the Customer Service Department. The profits last year made a decrease which resulted in increase for competitors in the Travel and Tourism Industry. First Impressions My first impressions on Alton Towers were that the company image that currently stands is very good‚ the logo is bright and it also shows that the company is the wonderland that people want to visit‚ the premises which holds Alton Towers is immaculate. When you first walk
Premium Customer Customer service
Analysis: Delivering Customer Service Abstract Headquarted in Seattle‚ Washington‚ Starbucks is the dominant brand as the provider of premium coffee beans‚ coffee-based beverages‚ and non-caffeinated beverages. Starbucks opened its first location in 1971 at Pike Place Market in Seattle. Starbucks’ main proposition is to create an “experience” around the event of drinking coffee that its consumers would incorporate into the routines of their daily lives. Currently‚ Starbucks’ services over 20 million
Premium Starbucks Coffee
Questionnaire About Project-based Learning Project-based Learning is what the foreign teacher Chuck tried his best to promote in his oral English classes. Many students have benefitted from doing the projects like Movie Making project‚ Shakespeare Festival‚ Glee‚ Into the Woods‚ etc. The questionnaire is tailored for who have participated in these projects and your opinions will be very important to examine and analyze the effectiveness of Project-based Learning. ➢ What types of projects
Premium Learning
Manual on Module II Introduction to Hospitality By Authors Mr Murray Mackenzie School of Hotel & Tourism Management The Hong Kong Polytechnic University and Dr Benny Chan Hong Kong Community College The Hong Kong Polytechnic University Consultant Mr Tony Tse School of Hotel & Tourism Management The Hong Kong Polytechnic University Introduction to Hospitality Copyright © The Government of the Hong Kong Special Administrative Region All rights reserved. The copyright
Premium Hotel
08/01/2012 Packer Telecom This case talked about risk management. As a telecom company with high-speed development‚ Packer Telecom decided to use risk management to protect and promote itself. It wanted to not only enlarge market share but also reduced budget at the same time. The project manager developed a risk management template based on the risk management plans other companies used in the past. He tried to persuade the sponsor that the template would work well at Packer Telecom‚ but the sponsor
Premium Risk management Project management Management
How would you characterize the telecom market in Bangladesh? The Telecom market is the highest growing industry in Bangladesh. Because of topographic layout‚ suitable infrastructure‚ Government support and high demand makes the industry very attractive. Therefore the Telecom market in Bangladesh can be analyzed by six distinctive core dimensions. They are – Current market structure Market size Large demand for communication in Bangladesh makes the telecom industry as one of the fastest
Premium Mobile phone Costs Telephone
Management A.Y. 2010-2011 CASE ANALYSIS Susan Munroe‚ Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez‚ Marvin T. MEMBERS: Lansangan‚ Chimova Parker‚ Harley Mae P. Quioc‚ Christian Paolo Santana‚ Karen F. June 29‚ 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service‚ a process that creates benefits by facilitating either a change in customers‚ a change in their physical possessions‚ or a change
Premium Customer service Good Service
we are not only representing ourselves but more importantly our company. If a customer feels uncomfortable or offended due to your attire at work they may refuse to come back. Some examples of inappropriate work-place attire is excessive jewelry‚ tight and short clothing and sometimes even clothing or jewelry that show off beliefs and religion. All of these things may put a damper on the way you and your company is viewed by customers. 5. What are the four spatial distances observed in Western cultures
Premium Nonverbal communication Communication Interpersonal relationship
Followers Flying High at Pancontinental Airways Excellent customer service is all important at Pancontinental Airways (PA). This is the value proposition of PA. A sense of fun pervades (遍及於) the Australian based company with the hope that this will spread throughout the organisation and impact the all important relationship with PAs customers. Emotional approach from company to customers. For PA central to the organisation/customer relationship is the recruitment‚ training and development and
Premium Customer service Leadership Labour relations