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Manual on Module II
Introduction to Hospitality

By

Authors
Mr Murray Mackenzie
School of Hotel & Tourism Management
The Hong Kong Polytechnic University
and
Dr Benny Chan
Hong Kong Community College
The Hong Kong Polytechnic University

Consultant
Mr Tony Tse
School of Hotel & Tourism Management
The Hong Kong Polytechnic University

Introduction to Hospitality

Copyright

© The Government of the Hong Kong Special Administrative Region All rights reserved.
The copyright of this manual belongs to the Government of the Hong Kong Special Administrative Region. Commercial use is strictly prohibited. Offenders will be liable to the legal responsibility. Schools need not apply for permission to copy this manual in whole or in part for non-profit making educational or research purposes. All other uses should gain prior permission in writing from the Government of the Hong Kong Special Administrative Region. Requests should be directed to the:

Education Bureau
13/F, Room 1319, Wu Chung House
213 Queen’s Road East,
Wan Chai,
Hong Kong

i

Introduction to Hospitality

Acknowledgements

We would like to express our gratitude to the following organizations for giving us the permission to reprint some of the pictures and /or providing us with information for completing the curriculum support package: The Association of National Tourist Office Representatives in Hong Kong, ANTOR (HK) Centre for Food Safety, Food and Environmental Hygiene Department

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Introduction to Hospitality

Introduction
A set of curriculum support package of tourism and hospitality learning and teaching materials is being developed by the Personal, Social and Humanities Education Section of Curriculum Development Institute, Education Bureau for the implementation of the senior secondary Tourism and Hospitality Studies curriculum in schools. The curriculum support package is comprised of eight manuals, and they are developed to broaden students’ knowledge of the eight different units of the Tourism and Hospitality Studies curriculum. The content of this manual – Introduction to Hospitality, should enhance students’ understanding of the dynamic nature of the tourism and hospitality industry. In addition, the manual includes activities to deepen students’ understanding and help them to apply theories and concepts. Furthermore, students should be able to develop enquiry, problem-solving and decision-making skills through these activities. All comments and suggestions related to this curriculum support package may be sent to: Chief Curriculum Development Officer (PSHE)

Personal, Social and Humanities Education
Curriculum Development Institute
Education Bureau
13/F, Room 1319, Wu Chung House
213 Queen’s Road East,
Wan Chai
Hong Kong

April 2009

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Introduction to Hospitality

Table of Contents
1

Hospitality Industry ...........................................................................................1 1.1

Introduction to Hospitality Industry ..........................................................................1

1.1.1
1.1.2

The Tangible and Intangible Nature of the Hospitality Industry ......................... 3

1.1.3

2

The Nature of the Hospitality Industry ............................................................... 1

Relationship between the Hospitality Industry and Tourism .............................. 3

Accommodation Sector.....................................................................................6 2.1

Introduction to the Accommodation Sector..............................................................6

2.1.1
2.2

Classification of Accommodation Establishment ............................................... 6 Introduction to the Hotel Operations......................................................................12

2.2.1

Hotel Ownership...
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