Questionnaire For The Comparison Of Customer Services Of Two Telecom Companies Essays and Term Papers

  • Comparison Between Two Service Companies

    => Service Products: - The ability of a firm to design service product is based on how they effectively address and consolidate their core products, supplementary services, and delivery actions. A- Core Products Core products are the set of attributes and values that customers are waiting to...

    1617 Words | 6 Pages

  • Report on Customer Service in Telecom Sector

    Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name ...

    6351 Words | 34 Pages

  • Questionnaire Customer Survey in Service Industry

    Name of company: Name of Respondent: Designation: Please mention your storage centre: 1. How do you find your experience in interacting / dealing with our representative? 1. Very pleasant 2. Pleasant 3. Average 4. Unpleasant 5. Very Unpleasant …..................... 2. How do you...

    546 Words | 4 Pages

  • CUSTOMERS’ SATISFACTION ON THE HOSPITALS SERVICES: A COMPARISON

    aautorin0lin0itap0 rtlchfcs1 af0afs20 ltrchfcs0 f0fs20cf1insrsid5703303 hichaf0dbchaf31505lochf0 and the providers to create patient centric services. The par pard ltrparql li0ri0nowidctlparpvpgphpgposx1080posy11779wrapdefaultfaautorin0lin0itap0 rtlchfcs1 af0afs20 ltrchfcs0 f0fs20cf1insrsid5703303...

    59190 Words | 369 Pages

  • Comparison Between Two Major Textile Companies

    Executive Summary In this report, I have discussed about the two major textile organizations that are AL-karam and Gul Ahmed textile mills. I have conducted a ratio analysis from the information gathered from their financial statements. In my study, I found out that AL-Karam is doing comparatively...

    2575 Words | 9 Pages

  • Private jet company customer service plan

    http://www.virgin-atlantic.com/gb/en/travel-information/customer-service/customer-service-plan.html Customer service plan Customer service and commitment to our passengers has been the driving force behind our brand. We strive to get it right, first time, every time. Occasionally things do not go as...

    602 Words | 2 Pages

  • Discuss the Four Dimensions of Customer Service in a Company.

    Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us, “in each industry, the customer is god, is operator's food and clothing parents.” This tells us that customers are important to organizations. With the current intense...

    2427 Words | 7 Pages

  • A Two-Sided Market Approach to Value Chain Dynamics in Telecom Services

    2010 Ninth International Conference on Mobile Business / 2010 Ninth Global Mobility Roundtable A two-sided market approach to value chain dynamics in telecom services A study lens for mobile platform innovation and pricing strategies Patrik Kärrberg Department of Management London School of Economics...

    3915 Words | 12 Pages

  • Telecom Services

    Telecommunication Services *Yasser Khan, Sayed Fayaz Ahmed, Zahid Mehmood, Muhammad Khalil Shahid, Muhammad Ibrahim Institute of Communication Technologies, NWFP University of Engineering & Technology, Peshawar, Pakistan *yss_kh@yahoo.com Abstract: The use of Telecommunication services has been strikingly...

    3759 Words | 13 Pages

  • Telecom Company

    Bharti’s products and services have reached a mature phase cycle as already mentioned earlier, which clearly intensifies the need for Airtel to now diversify into other Information Communication Technologies and Services, to have an improved sustainable growth in the huge developing market like India...

    289 Words | 1 Pages

  • company questionnaire

     The purpose of this survey is to ask the parents on what toys would they require to buy for their children. The questionnaire is voluntary and the data collected is strictly for our use only. All participants will NOT be identified and you have the option not to answer...

    360 Words | 3 Pages

  • Banking Service Quality in Vietnam: a Comparison of Customers’ and Bank Staff’s Perceptions

    Banking Service Quality in Vietnam: A Comparison of Customers’ and Bank Staff’s Perceptions Yu-Ping Lee, Lecturer, Department of Business Administration, NGUYEN TUAN ANH, MBA, Graduate School of Business Administration, Ching-Yaw Chen, Professor, Graduate School of Business Administration, Shu-Te University...

    6440 Words | 25 Pages

  • Customer Satisfaction on Post-Sales Service with Reference to Two-Wheeler Automobile Industry

    Customer Satisfaction on Post-Sales Service with Reference to Two-Wheeler Automobile Industry S Saraswathi* The key to success of automobile industry lies not only in having good products but also in being able to provide the customer with the level of service they desire. Because of increasing...

    6559 Words | 55 Pages

  • Banking Service Quality in Vietnam: a Comparison of Customers’ and Bank Staff’s Perceptions

    not limited to special, incidental, consequential, or other damages. For general information on our other products and services, or technical support, please contact our Customer Care Department within the United States at 800-762-2974, outside the United States at 317-572-3993 or fax 317-572-4002...

    124450 Words | 885 Pages

  • Customer Service- Good customer service

     Customer Service You are an electrician for a company and you get a service call to this customers house, who is angry about the way his hot water heater was hooked up the first time the company came and did it. This time your boss sends you out to do the service call instead of the original employee...

    551 Words | 2 Pages

  • Which Comparison Standard Should Be Used for Service Quality and Customer Satisfaction?

    Although use of a comparison standard is central to the measurement of service quality and customer satisfaction, relevant literature reveals that the choice of standard is an issue customer expectation. Desires, equity and experiences are some of the standards most frequently employed (Woodruffet, 1991)...

    1276 Words | 4 Pages

  • A Comparison of the Operations Management of Two Companies: Dell (Mpo) & Tesco (Cpo & Ipo)

    Ashfaq (6238307)Mr Iker Santos (6238488)Mr Matthias Gerz (6199999)Mr Zach Willis (6080774) | 12/17/2012 | Table of Contents INTRODUCTION 2 COMPANY PROFILES 2 2.1 Dell 2 2.2 Tesco 2 COMPETITIVE ADVANTAGE ANALYSIS 3 3.1 Definition 3 3.2 Dell 3 3.3 Tesco 6 ORDER WINNERS ACHIEVEMENT...

    5051 Words | 16 Pages

  • Customer Satisfaction Questionnaire

    CUSTOMER SATISFACTION SURVEY ON PRODUCT, SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction...

    1220 Words | 5 Pages

  • Customers and Customer Service

    Literature Review customers and customer service in the future: global customer service Dr. Daniel Nunan and Professor Simon Knox Cranfield University School of Management Report sponsored by Unilever. instituteofcustomerservice.com About this review This review is part of a series of...

    6003 Words | 23 Pages

  • Customer Service

    future. For a firm or an industry the most important part is generating revenues. Customers however have also grown with time, and they are more aware of the products and services offered out there in the market. Customer generally looks for convenient, easily-accessible mode of shopping. They usually...

    368 Words | 1 Pages