• Customer Services
    Dedication I would like to dedicate this research to the lady in my life, who has been a huge support in all the aspects. My deeply loved wife, Kainat has been a source of encouragement, motivation in relation to my dream of completing higher education in the United Kingdom I would not be fulfilli...
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  • customer services in bharti airtel ltd ,chennai
    “STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI, Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti...
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  • An Investigation of Customer’s Perception and Expectation of Services in Pension Fund Administration (Pfa) in Nigeria (a Study of Pfa Customers in Enugu)
    AN INVESTIGATION OF CUSTOMER’S PERCEPTION AND EXPECTATION OF SERVICES IN PENSION FUND ADMINISTRATION (PFA) IN NIGERIA (A STUDY OF PFA CUSTOMERS IN ENUGU) CHAPTER ONE INTRODUCTION 1. Background Of The Study In the current competitive environment, satisfying customers has emerged as the...
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  • Factors Influencing Customer Retention Towards Room Services
    1.0 INTRODUCTION In managing the business which provides pure services to the customer, company need to ensure that the service delivered is meeting with expectation and satisfied the customer. The quality of services is considered to be a critical success factor for the service companies. Ser...
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  • Research Paper of a Comparative Study of Banking Services and Customer Satisfaction
    Executive Summary: The banking industry in Bangladesh has flourished over the years, making double-digit profit percentages, sustaining growth and surviving cut-throat competition while providing attractive returns to shareholders. However, the greed for more without befitting platform and fund...
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  • Impact of Switching Cost on Customer Satisfaction and Customer Retention for Internet Banking Services
    IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANA...
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  • Study on the Impact of Customer Satisfaction of Broadband and 3g Services in Delhi”
    A Project Report On “Study on the impact of customer satisfaction of Broadband and 3G Services in Delhi” Submitted In Partial Fulfillment of Degree of Masters in Business Administration (Session 2011-2012) [pic] Under Supervision of:...
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  • A Study on Customer Satisfaction on Bsnl Mobile Services
    1.0 INTRODUCTION 1.1 Statement of Problem A study has been conducted in order to understand the Customers opinion and Satisfaction level of Mobile Services of BSNL in East Godavari District, researchtitled“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SE...
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  • A Study of Customer Preference Between Direct to Home (Dth) and Cable T.V Services
    Summer Internship Project Report On A study of customer preference between direct to home (DTH) and cable T.V services By Aviral Chetal A0102212184 MBA – Marketing & Sales 2012-2014 Under the Supervision of Prof Ramesh Bagla In Partial Fulfillment of the Requirements for the D...
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  • customer satisfaction regarding after sale services of hero honda
    FINAL PROJECT REPORT ON PERFORMANCE APPRAISAL AT VERKA MILK PLANT, SANGRUR Submitted for the partial completion of the degree of Master of Business Administration at INTERNAL GUIDE: SUBMITTED BY:...
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  • Customer Satisfaction Level of Grameenphone Ltd.
    1. Background of the Report 1.1 Introduction Topic of my internship project is "Assessing Customer Satisfaction of GrameenPhone." I got the opportunity to do my internship at GrameenPhone Ltd. I have been working for their Customer Relations Division. As the name implies, it deals with the custo...
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  • Customer Relationship Management with Respect to Recurring Deposit Account of Sbi and Icici
    INTRODUCTION OF TOPIC TOPIC To make comparative analysis of Customer Relationship Management with respect to Recurring Deposit Account of SBI and ICICI. INTRODUCTION Aim of Customer Relationship Management is to produce Customer Equity. Three major drivers of customer equity are: 1. Value...
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  • A Relational Study on Customer Satisfaction, Trust , Switching Barriers and over All Customer Retention in the Context of Unitrend Ltd.
    Acknowledgement In the preparation and finish this internship report, I acknowledge the encouragement and assistance given by a number of people and institution. I am most grateful to the Unitrend management to give me the opportunity to complete my internship in their organization. I...
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  • Customer Satisfaction Survey:
    ACKNOWLEDGEMENT The direct credit will go to the researchers regardless of the report being recognized as a success or a failure. The hard working hours spent in the fields and libraries have heavily contributed towards the successful completion of this report. But, behind the scenes there were s...
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  • Retailing Characteristics of Fast Food Stores and Their Impact on Customer Sales and Satisfaction
    “Retailing characteristics of fast food stores and their impact on customer sales and satisfaction” By:- Rajul Bhardwaj Lecturer, Faculty of Management Studies, Gurukul Kangri University, Haridwar(Uttarakhand), India Table Of Contents:-  Chap-1 Introdu...
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  • Financial Analysis on Tata Consultancy Services
    FINANCIAL ANALYSIS ON TATA CONSULTANCY SERVICES SUBMITTED TO PROF . D.V.RAMANA Debasis Sarangi(77) Dhanya K(78) Dinesh Kumar Mandal(80 TABLE OF CONTENTS 1. Acknowledgments……………………………………………………………….3 2. Executive Summary……â€...
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  • Comparison Between Pizza Hut and Dominos
    INTRODUCTION In the land of tandoori rotis and masala dosas, does Italian food have any place? Yes, says the statistics. The pizza industry is really sizzling with hectic activity. The 150 Cr industry growing at an annual rate of 50% is expanding at a frantic pace. Organized food se...
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  • Bsnl Services - a Promotional Challenge
    Introduction In May, 2008 when the scorching summer reaches its peak, Mr. Kumar had another problem at his hand. Kumar was the Director of Communications and Marketing functions at Bharat Sanchar Nigam Limited (BSNL) and his office was based in Hyderabad. He was looking at a survey report which sai...
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  • Tata Communication: Marketing of Services (Gap Model)
    1. An Introduction to Marketing of Services: A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the poin...
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  • Customer Relationship Management
    The impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in bri...
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