"Questionnaire For The Comparison Of Customer Services Of Two Telecom Companies" Essays and Research Papers

  • Questionnaire For The Comparison Of Customer Services Of Two Telecom Companies

    => Service Products: - The ability of a firm to design service product is based on how they effectively address and consolidate their core products, supplementary services, and delivery actions. A- Core Products Core products are the set of attributes and values that customers are waiting to receive from a specific company, also those products represents the solutions of problems faced by customers and users that can satisfy their needs. The core product in the Education industry is the...

    American University, American University in Cairo, Cairo 1617  Words | 6  Pages

  • Customer Service

    for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction...

    A Great Way to Care, Communication, Customer 2149  Words | 7  Pages

  • Barest Coffee Company Questionnaire

    BAREST COFFEE COMPANY QUESTIONNAIRE A questionnaire is a systematic list of questions designed to obtain information from people about specific events, their attitudes, their value and their belief, Dave Needham (2000) 282. Questionnaires may vary in structures in the amount of freedom which is allowed to the respondent in answering the questions. In this write up for Barest Coffee, I have used highly structured questionnaire that have set of answer formants that is very easy to administer, answer...

    Coffee, Drink, Good 433  Words | 3  Pages

  • Telecom Service Provider (India)

    Introduction: An Industry where companies are "primarily engaged in operating, maintaining, and/or providing access to facilities for the transmission of voice, data, text, sound, and video" is known as Telecommunications Industry. Hence, Telecom Service Providers are organizations which provide the aforementioned services through the land-line and wireless networks. (http://www.bitpipe.com/tlist/Telecommunications-Industry.html) Goldman Sachs research says, "India will overtake US by 2050" and...

    1918, 1919, 1922 1910  Words | 4  Pages

  • How Telecom Operators Can Improve Their Customer Acquisition

    How Telecom Providers Can Improve Their Customer Acquisition ... Acquiring customers is critical to the financial success of your business. Many companies take the decision to land-grab customers in order to secure new business, however a more sustainable approach is to strategically determine what type of customer best suits your business needs. This more strategic approach will guarantee you are able to engage high quality, profitable customers. Make products Available, Accessible and Affordable...

    Base station, Base station subsystem, Customer 1666  Words | 5  Pages

  • Customer Service

    Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer, it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors, and making them feel welcome, excited and valued.” (http://www.rmg.co.uk) Who are...

    Consultative selling, Customer, Customer service 1631  Words | 5  Pages

  • Customer Service

    intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those...

    Customer, Customer service, Good 1244  Words | 4  Pages

  • level of customer satisfaction

    CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology, Department of Management, Ronneby, Sweden, in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). LIST OF FIGURES 2.1 American Customer Satisfaction Model (ACSM) 34 3.1 Conceptual structure of the study ...

    Base station, Cellular network, GSM 1587  Words | 6  Pages

  • Customer Service

    Customer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businesses...

    Customer, Customer service, Good 2502  Words | 7  Pages

  • Customer Service Improvement

    ORGANIZATIONAL BEHAVIOUR ASSIGNMENT WHITE PAPER IMPROVING CUSTOMER SERVICE SUBMITTED BY: VARUN AGGARWAL CONTENTS 1.INTRODUCTION 2.MEASURING CUSTOMER SATISFACTION 3.METHODOLOGIES 4.IMPROVING CUSTOMER SERVICES 5.HOW CUSTOMER SERVICE AFFECTS BUSINESS SUCCESS 6.REFERENCES AND BIBLIOGRAPHY METHODOLOGIES DIFFERENT TYPES OF STUDIES American Customer Satisfaction Index (ACSI) is a scientific standard of customer satisfaction. Increasing ACSI scores has been shown to predict loyalty...

    Customer, Customer satisfaction, Customer service 2001  Words | 7  Pages

  • customer service

    deal with the impatient customer, and how training the employees to treat this kind of customer, to make this professional and effective, we will use some useful tool and way, which including training need, training design, development and implementation, also, training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities...

    Customer, Customer satisfaction, Customer service 1644  Words | 6  Pages

  • What Is Customer Service Culture

    What is a customer service culture? If you look at companies lauded for their superior customer service, you almost always find that those companies create a culture that supports excellence in customer service. It's not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact, the way things are done around...

    Business, Customer, Customer service 1862  Words | 6  Pages

  • Customer Service

    Institute of Hospitality Management-Gandhinagar |Qualification |BTEC HND Level 5 in Hospitality | |Unit Number and Title |3. CUSTOMER SERVICE – QCF Level -4 | |Start Date | | |Deadline ...

    Customer, Customer service, Evaluation 566  Words | 4  Pages

  • Telecom Sector in India

    INDIAN TELECOM SECTOR: AN OVERVIEW At 110.01 million connections ' Indian Telecom Industry' is the fifth largest and fastest growing in the world. The subscriber base has grown by 40% in 2005 and is expected to reach 250 million in 2007. Over the last 3 years, two out of every three new telephone connections were wireless. Consequently, wireless now accounts for 54.6% of the total telephone subscriber base, as compared to only 40% in 2003. Wireless subscriber growth is expected to grow at 2...

    Mobile phone, Mobile phone companies of India, NTT 1840  Words | 6  Pages

  • Customer Service

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………...

    Customer, Customer service, Good 1562  Words | 5  Pages

  • Discuss the Four Dimensions of Customer Service in a Company.

    Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us, “in each industry, the customer is god, is operator's food and clothing parents.” This tells us that customers are important to organizations. With the current intense competition in logistics nowadays, most companies can provide high quality goods, even are willing to cut down prices if reasonable. However, how can suppliers gain a competitive advantage when high quality...

    Convenience store, Customer, Customer service 2427  Words | 7  Pages

  • Customer Service

    Customer ServiceCustomer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Customer Service is defined as a process of providing significant value added benefits to the supply chain in a cost-effective way. Customer Service – Expectation (The 7 R’s) The “seven R’s rule” offers a simple description of how integrated logistics creates customer service. The seven...

    Business terms, Customer, Customer service 939  Words | 5  Pages

  • Service Quality of Hdfc

    GUPTA(ROLLNO 22) TOPIC OF PROJECT REPORT:- TO STUDY SERVICE QUALITY OF HDFC BANKS.(UNDER MARKETING FIELD). COMPANY:- HDFC BANK. DATE OF SUBMISSION:-15OF SEP;2012. Introducation of sevice quality:- In the days of intense competition, the banks are no different from any other consumer marketing company. It has become essential for the service firms in general and banks in particular to identify what the customer's requirements are and how those customer requirements can be met effectively. In the days...

    Bank, Internet service provider, Marketing 1368  Words | 5  Pages

  • customer service essay business

    organisational culture must have customer service at its heart. One point which suggest a strong organisational culture perhaps must have customer service at its heart because, customer service can help a business differentiate (porter) from competitors in a very intense (porter) climate. As with Southwest, who are known for their culture of ‘goofiness’ and putting their employee and customers first, allows their staff to feel empowered so are able to create a customer service experience that is unique...

    Airline, Consultative selling, Customer 1356  Words | 4  Pages

  • Questionnaire Customer Survey in Service Industry

    Name of company: Name of Respondent: Designation: Please mention your storage centre: 1. How do you find your experience in interacting / dealing with our representative? 1. Very pleasant 2. Pleasant 3. Average 4. Unpleasant 5. Very Unpleasant …..................... 2. How do you find the availability and query handling capabilities of our customer service executive? Please rate on scale of 1-5, 1- being extremely unsatisfactory 5- being extremely satisfactory …............

    Delay, Time 546  Words | 4  Pages

  • Customer Service

    THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun, CSP, CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms, bad news spreads rather quickly. Don't think for a moment that your poor performance in servicing your client goes unnoticed. Not only...

    Battlestar Galactica: The Plan, Customer, Customer service 1502  Words | 5  Pages

  • Customer Service

    Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective...

    Better, Customer, Customer relationship management 2529  Words | 7  Pages

  • Customer Service

    Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions  This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants, each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation...

    Collegiality, Customer, Customer experience management 1859  Words | 7  Pages

  • Customer Segmentation/Service Concept/Servqual

    Conduct a critique of the following service management ideas, theories and techniques, specifically with reference to purpose, application and limitations and with regard to how these service management ideas, theories and techniques might contribute to the development of a business. Customer segmentation Study the market, its structure, identify attitudes and behaviours of consumers, this is the first step of marketing. Among the range of behaviours and...

    Customer, Customer service, Good 1931  Words | 7  Pages

  • Customer service plan

    .……………......2 Policies and Procedures ………………………………………………………………..………………..3 The RATER Model ……………………………………………………………….……..……………….3 Customer Complaints …………………………………………………………………………..…….4 Managing Records and Data ………………………………………………..…………………….5 One Page Reflection .………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff, and is the largest producer of widgets in Australia. Established...

    Complaint, Customer, Customer relationship management 1725  Words | 8  Pages

  • Customer Service

     CS1 –Customer Service Unit 3 Customer Service 25 November 2013 CUSTOMER SERVICE POLICIES Tutor: Lisette Teotenel Student: Thenjiwe Rudo Moyo Word Count: 740 (excluding references) Customer service can be described as how a company ensures that its customers receive a satisfactory service. Companies can ensure that a customer’s expectations have been met by following a variety of steps before, during and after a service has been provided. Before providing a service, a business can...

    Customer, Customer service, Good 784  Words | 6  Pages

  • Customer Service

    Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy, an organization can increase revenues by providing better services and selling products...

    Customer, Customer experience management, Customer relationship management 1072  Words | 6  Pages

  • Measuring Customer Service at American Express

    Measuring Customer Satisfaction at American Express American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future, like most credit card companies, they want to be competitive and responsive...

    American Express, Company, Consumer behaviour 1361  Words | 5  Pages

  • Customer Service

    Diversity, Customer Behavior, Customer Loyalty, and Exceptional Service: I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain...

    Communication, Customer, Customer service 654  Words | 3  Pages

  • Customer Service and Walmart

    Wal-Mart: Customer Service Development and Training Wal-Mart: Customer Service Development and Training Walmart is a world leader in helping to save people money, but the company also strives to provide excellent customer service. This paper will address the training and development of Walmart’s employees to uphold this value. Through one-on-one training mixed with online courses, the HR department of Walmart can achieve this goal. The Training Need Walmart’s training needs...

    Customer, Customer service, Employment 1301  Words | 4  Pages

  • Customer Service

    McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere in the trade. Products McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value...

    Communication, Customer, Customer service 1104  Words | 4  Pages

  • Comparison of B2B and B2C Companies

    Comparison of B2B and B2C Companies This report is a supply chain comparison between two companies in which one is a business-to-business (B2B) model company and the other is a business-to-consumers (B2C) model company. The comparison will be between the companies Wal-Mart and Grainger. Wal-Mart is a well-known conglomerate known around the world that is in the retail business that seeks to sell products to consumers at a significantly reduced discount compared to its rivals. Grainger sells...

    Business-to-business, Business-to-consumer, Electronic commerce 1053  Words | 3  Pages

  • Business Case “Grievance Handling System for a Telecom Compan

    HANDLING SYSTEM FOR A TELECOM COMPANY”] Under the kind guidance of Mr. Lovneesh Chanana, Visiting Faculty, DoMS , IIT Roorkee   INDEX DETAILS PAGE No Project name 3 Project team 3 Project description 3 Measurable Organizational Value 3 Financials 4 Alternatives 5 Analysis of alternatives 5 Quantitative Comparison of Alternatives 7 Conclusion 7 MAREPALLI Telecom Services Private Ltd. Project name: Building grievance handling system for Marepalli Telecom Services Private Ltd. Project...

    Asset, Balance sheet, Cash flow 1484  Words | 6  Pages

  • Best Buy and Customer Service

    Does Best Buy provide adequate customer service compared to its major competitors? November 26, 2012 BUS 6610 Troy University Introduction What comes to mind when you hear the name Best Buy? Best Buy is a large retail store that sells many different appliances and electronics. The company has been around for many years. “The company consists of a domestic segment and international segment. The domestic focuses on the U.S. market, where Best Buy Mobile, Geek...

    Best Buy, Companies based in Minnesota, Customer 1832  Words | 6  Pages

  • Report on Customer Service in Telecom Sector

    Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan ...

    Customer, Customer relationship management, Customer service 6351  Words | 34  Pages

  • Telecom Industry of Bangladesh

    The telecom industry of Bangladesh has entered a phase of growing competition. Even though Bangladesh is regarded as one of the poorest, and a heavily populated country, it has found a way to grow its telecommunications sector. A flourishing mobile telephony business has brought out many positive changes in the country's socio-economy. Foreign operators have been admiring Bangladesh as a budding high-growth mobile market, and have been in discussions with Bangladesh's regulator, the Bangladesh Telecom...

    Internet, Internet service provider, Mobile banking 1851  Words | 5  Pages

  • Customer Service

    is no secret that some companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how...

    Customer, Customer experience management, Customer service 1200  Words | 4  Pages

  • Customer Service

    Good Service Encounter Mr Harry had made a large room reservation on 5th October at Golden Hotel for his son birthday function. Upon the booking of the function room, he received the confirmation slip from the service personnel, Susan, who look forward to seeing Mr Harry on 5th October. She then acknowledges the customer with a smile as she direct him to the door. On the 4th October, Susan made a phone call to Mr Harry to confirm the booking of the large size room for the following day. She then...

    Customer, Customer relationship management, Customer satisfaction 2184  Words | 7  Pages

  • Customer Service

    ................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation..............................................

    Cloud computing, Computer, Computer data storage 1250  Words | 7  Pages

  • Telecom Questionaire

    Questionnaire for Global Business Development Profile We are pleased to intimate to you that we are considering you the above vacancy. Please complete the following questionnaire and return it to us. (The sooner the better) QUESTIONNAIRE 1) Write one paragraph of about 100- 200 words on the following, describing them: • What is GSM? What is CDMA? • What is ARPU/ AMPU in the Telecom context? • What is CHURN? 2) Who are the top 5 Mobile...

    Base station, GSM, GSM services 1464  Words | 7  Pages

  • Telecom

    Company History Globe Telecom. Inc. (GLO) was originally incorporated on January 15, 1935 asGlobe Wireless Limited with a franchise to operate wireless long distance messageservices in the Philippines. The Company eventually changed its name to the presentone in 1992, and welcomed Singapore Telecom, Inc. as a new foreign partner thefollowing year.   GLO is a telecommunications company in the Philippines. It provides digitalmobile communication services nationwide using a fully digital network...

    Bluetooth, GSM, GSM services 361  Words | 3  Pages

  • Telecom Industry in India

    internet-linked PCs. It plays an important role not just in our individual lives but is also a significant contributor to the world economy. In fact, the worldwide revenue for the telecommunication industry was estimated to be $3.85 trillion in 2008 where the service revenue alone constituted $1.7 trillion and is expected to touch $2.7 trillion by 2013. An expected 11 percent compound annual growth rate at the end of year 2010 for the world telecomm market further demonstrates the importance and potential of this...

    Mobile network operator, Mobile phone, Mobile phone companies of India 1103  Words | 4  Pages

  • Customer Service

    Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations. The essay provided also uses examples of these situations and may include...

    A Great Way to Care, Customer, Customer service 975  Words | 3  Pages

  • Customer Service

    What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service, than to define what they should experience. Some Common Definitions of Customer ServiceCustomer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time...

    Consultative selling, Customer, Customer service 829  Words | 3  Pages

  • Customer Service

    Providing customer service Since our restaurant can exists only because of customers, and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food, beverage and service. Without our customer we don’t have a restaurant, they are the only reason we are here. As a result, taking care of our customers is our highest priority, in fact a privilege, never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints...

    Complaint, Customer, Customer service 1260  Words | 5  Pages

  • Telecom Industry

    is a sector which includes telephone services, distribution of sounds, images, data or other information via cables, broadcasting, relay or satellite networks [7](Telecom industry report 2006) 2.INDUSTRY BACKGROUND The telecom industry includes companies which help transmit information for the purposes of communication [4]. Telecom companies are any company that provides devices meant for communication. In many cases they are associated with phones. World telecom industry is an uprising industry, proceeding...

    Developed country, Developing country, Internet 1071  Words | 3  Pages

  • 6 Facets of Customer Service

    11/6/12 Business Relations The 6 Facets of Customer Service What does “customer service” mean? According to Melvin Richardson’s article “What does customer service mean?”, Customer service means: listening to your customers, satisfying every want and need, taking ownership of the customer’s account, showing appreciation, smiling and following up with each and every customer. These are all simple tasks to complete individually but they become more complicated to fulfill when they are all lumped...

    Business, Customer, Customer service 942  Words | 3  Pages

  • customer service paper

    Maverick’s Customer Service By Ronnie Holmes MGT 350 February 12th, 2013 Introduction Maverick’s Poker Room has issued a survey to its customers to determine the level of customer service the patrons think they are receiving. Understanding the customer expectations is vital to a business’s success. The location of Maverick’s is directly across the border from Canada and many patrons come from across the border. This means not only does Maverick’s deal with local customers but international...

    Customer, Customer service, Performance management 2020  Words | 9  Pages

  • External Analysis of Telecom Nz

    description of Telecom NZ 4 4. Mission & Vision statements of Telecom NZ 4 5. External Analysis 4 6. The key strategic issues in industry & Telecom NZ 7 7. Conclusions 9 8. Reference list 10 9. Appendix 11 Executive Summary Brief description of Telecom NZ Telecom New Zealand is the biggest telecommunications service supplier in New Zealand. Telecom New Zealand employed over 7,000 employees in the end of 2011 (Telecom New Zealand, 2012). Today, Telecom plays a...

    New Zealand, Strategic management, Telecom New Zealand 1869  Words | 7  Pages

  • A Shift from Product Orientation to Customer Orientation Bsnl- Bharat Sanchar Nigam Limited

    A SHIFT FROM PRODUCT ORIENTATION TO CUSTOMER ORIENTATION BSNL- BHARAT SANCHAR NIGAM LIMITED INTRODUCTION- Alexander Graham Bell invented Telephone and he patented Telephone instrument in 1876. Indian Posts and Telegraphs department (P&T) was controlling the communication industry. In 1985, Indian P&T bifurcated into Department of Postal Service and Department of Telecommunication. After the corporatization of DoT in 2000, BSNL was formed. The control of telephone system of Mumbai and Delhi came...

    Bluetooth, Cellular network, Customer 1922  Words | 6  Pages

  • Warid Telecom

    PROJECT OUTLINE HISTORY OF WARID TELECOM Al wateen telecom introduces Warid telecom in Pakistan, which is a telecom company of Abu Dhabi. They introduce Warid telecom march 2004 in Pakistan and they hired the ceo of the company in June 2004. Mission Statement “Warid Telecom's stated mission is to be the leader in innovation and services” Company’s Vision "To become the leader in national communications arena with a strong international presence” “To be...

    Customer, Customer service, Leadership 351  Words | 4  Pages

  • Nepal Telecom

    Nepal Doorsanchar Company Ltd.  popularly known as Nepal Telecom  is the largest telecommunication service provider in Nepal. The company was a monopoly until 2003, when the first private sector operator UTL started providing basic telephony services. The central office of Nepal Telecom is located at Bhadrakali Plaza, Kathmandu. It has branches, exchanges and other offices in 184 locations within the country. It is the sole provider of fixed line, ISDN and leased-line services in Nepal. Following...

    Customer service, Economics, GSM 900  Words | 4  Pages

  • Comparing Two Companies Marketing Strategies

    Table of contents 1. Introduction 2 2. Brief discussion of each company 2-3 3. The product or service of each company 3-4 4. The pricing strategy of each company 5 5. The promotional strategy of each company 5-7 6. The distribution strategy of each company 7-8 7. The service of each compan 8-9 8. The more successful or effective company 9-10 9. Conclusions 10 Reference 11 Marketing Promotions Apendix 1 Chicken Licken 1.2 Apendix 2 Chicken Licken...

    Chicken, Fast food, Franchising 2429  Words | 7  Pages

  • The Effectiveness of The Quality of Service by Gokana to Customer Satisfaction

    The Effectiveness of the Quality of Service by Gokana, Ramen and Teppan to Customer Satisfaction A thesis that is purpose to ; Mr. Orlando To partial fulfilment of the requirement for completing methodology Subject Created by: Hendra (014201000032) International Business 2010 Class 2 Chapter 1 I. Introduction Effectiveness is the capability of producing a desire result. When something is deemed effective, it means it has an intended or expected outcome, or produces a deep, vivid...

    Customer, Customer satisfaction, Customer service 808  Words | 3  Pages

  • Customer Service in Business Relationships

    This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology, and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation, areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P, that has an effect on customer service but all of them are inclusive...

    Business models, Customer, Customer service 1104  Words | 4  Pages

  • Customer Service

    is extremely busy and tries his best to type in as fast as possible ending up in putting up wrong quantities…. Also be sure about the price of the particular item you have selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them...

    Business terms, Customer, Customer retention 1658  Words | 6  Pages

  • Customer Service

    Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation ...

    Customer, Customer service, Employment 1130  Words | 7  Pages

  • Exceptional Customer Service

    BUT GREEN SKIES Enterprise Rent-a-Car (Enterprise) is the largest rental car company in North America with more than 65,000 employees across five different countries. Enterprise is a big company that has the approach and feel of a small business. Its mission is to “fulfill the automotive and commercial truck rental, leasing, car sales and related needs of our customers and, in doing so, exceed their expectations for service, quality and value.” (Enterprise Rent-a-Car, 2007) Enterprise strategy to achieve...

    ACRISS Car Classification Code, Car rental, Car rental companies 801  Words | 3  Pages

  • Customer Service Representative Morale

    A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees' motivation. The working environment also affects both management and other employees' motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized...

    Customer, Customer service, Decision making 1820  Words | 5  Pages

  • Customer Service Paper 1

    “Types of Jobs” Customer Service Positions There are several types of customer service jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customer service management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customer service manager is to provide excellent customer service policy for the organization, develop a customer service policy for the...

    Cashier, Customer, Customer relationship management 1402  Words | 6  Pages

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