CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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Nepal Doorsanchar Company Ltd. popularly known as Nepal Telecom is the largest telecommunication service provider in Nepal. The company was a monopoly until 2003‚ when the first private sector operator UTL started providing basic telephony services. The central office of Nepal Telecom is located at Bhadrakali Plaza‚ Kathmandu. It has branches‚ exchanges and other offices in 184 locations within the country. It is the sole provider of fixed line‚ ISDN and leased-line services in Nepal. Following
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increase Wireless Net Operating Revenues by means of existing subscribers utilization and penetration of potential subscribers through market penetrations supported by extensive cost effective solutions‚ network roll out‚ best network quality and customer service. The author believes that marketing and operations should be aligned in order to survive the industry’s current competition. The increasing mobile penetration inside and outside the archipelago indicates a large opportunity for the mobile
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Customer Preference for Telecom Brands at Point of Purchase: A Comparative Analysis Submitted in partial fulfilment for the degree of Master of Business Administration Under the guidance of (May‚ 2009) [pic] Submitted by MBA (2nd Year) DEPARTMENT OF MANAGEMENT STUDIES INDIAN INSTITUTE OF TECHNOLOGY - DELHI NEW DELHI Certificate This is to certify that the major project titled ‘Customer Preference for Telecom Brands at Point of Purchase:
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business one of major segments of Hospitality industry in United Kingdom. This assessment report mainly focuses on the analysis of two difference restaurants base on food and beverage principles and theories. Here writer selected McDonald’s Hanger lane for fast food segment and O’Neill’s Ealing for fine dining segments. Evaluation process based on the writer experienced of those two restaurants and used meal experienced check list prepared using food and beverage theories and concept. In addition‚ writer
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Summary: Universal telecom is one of world’s largest telecom networking companies. This case presents a troubled team in that company. Team characteristics: 1. Consist of 4 members. 2. In charge of a really important role in the company. 3. Team members are having difficulty getting along and working together. 4. One of the team members having a personality making things difficult for the team. 5. Firing this member is impossible‚ organizational context making it impossible to hire new member
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PROJECT OUTLINE HISTORY OF WARID TELECOM Al wateen telecom introduces Warid telecom in Pakistan‚ which is a telecom company of Abu Dhabi. They introduce Warid telecom march 2004 in Pakistan and they hired the ceo of the company in June 2004. Mission Statement “Warid Telecom’s stated mission is to be the leader in innovation and services” Company’s Vision "To become the leader in national communications arena with a strong international presence” “To be
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| 7 | Findings | 26 | 8 | Suggestions | 55 | 9 | Conclusion | 56 | 10 | Bibliography | 57 | 11 | Annexure A-Questionnaire | 58 | Introduction 1.1 Customer Satisfaction: According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the level of a person’s felt state resulting from comparing a product’s perceived performance (outcome)
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1.Introduction The aim of this report is to analyse Ryanair’s current service culture and provide a new strategy to refocus the Ryanair brand to make it more customer-focused and family friendly. In 1971‚ Southwest Airlines revolutionised air travel with its low fares and strong focus on customer service. Ryanair used Southwest’s innovative business model and have become very successful. Today it operates across 26 countries and carries more international passengers than any other airline in the
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UPS in 2006 Customer Service and CRM Initiatives Case study Reference no 506-163-1 This case was written by Mridu Verma‚ under the direction of Kaushik Mukerjee‚ ICFAI Business School‚ Pune. It is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources. © 2006‚ ICFAI Business School‚ Pune. No part of this publication may be copied‚ stored‚ transmitted
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