PERCEPCIÓN DEL CLIENTE INTERNO DE EMPRESAS PÚBLICAS DE MEDELLÍN FRENTE A LOS SERVICIOS QUE RECIBE DE LA UNIDAD DE SERVICIOS Y BIENESTAR ELISA MARÍA PÉREZ GARCÍA CARLOS FERNANDO GONZÁLEZ JURADO CARLOS ALBERTO FUENTES MONTES UNIVERSIDAD DE MEDELLÍN ESPECIALIZACIÓN EN GERENCIA DE SERVICIOS MEDELLÍN 2007 PERCEPCIÓN DEL CLIENTE INTERNO DE EMPRESAS PÚBLICAS DE MEDELLÍN FRENTE A LOS SERVICIOS QUE RECIBE DE LA UNIDAD DE SERVICIOS Y BIENESTAR ELISA MARÍA PÉREZ GARCÍA – 43.737.400 CARLOS FERNANDO GONZÁLEZ
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TEMA 8 DESARROLLO Y DISEÑO DEL SERVICIO. 1. RETOS DEL DISEÑO DEL SERVICIO. Debido a que los servicios no pueden ser tocados‚ examinados o probados‚ con frecuencia la gente recurre a las palabras en su esfuerzo por describirlos. Lynn Shostack‚ un precursor en el desarrollo de conceptos de diseño para servicios ‚ ha destacado cuatro riesgos en el intento por describir los servicios sólo con palabras. • Simplificación excesiva. • Incompleto. • Subjetividad. • Interpretación sesgada. 1
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POLO RALPH LAUREN AND LUEN THAI: USING COLLABORATIVE SUPPLY CHAIN INTEGRATION IN THE APPAREL VALUE CHAIN 1. Develop a framework to understand the collaborative supply chain issues between the three partners. (Create a flow chart to illustrate and facilitate the understanding the issues between the 3 partners). Under the Direct to Store model‚ Polo would outsource the key areas in design development and logistics to Luen Thai. This will involve closed partnerships and horizontal integration among
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Marco Polo Marco Polo became famous for his many travels‚ starting with a trip to Asia that began in 1271. His book about his travels became one of the most famous travel books in history. THE BETTMANN ARCHIVE Microsoft ® Encarta ® 2009. © 1993-2008 Microsoft Corporation. All rights reserved. Marco Polo They called him “the man with a million stories.” People flocked to Marco Polo’s home to hear him tell exciting tales about his travels in distant lands. Marco Polo won fame for his journeys
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eyes are black and handsome. Other than just physical appearances‚ Polo is seemingly enthralled by all that Khubilai does. For instance he comments on the lifestyle of the Khan‚ and the intricate process of how he chooses his women. Marco Polo travelogue would have appealed to the desire of knowledge and adventure‚ which could have been found in many young men and government officials at the time. During the time that this biography was written‚ not much was known about Asia. Therefore‚ two
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Water Polo What is Water Polo? Water polo‚ or Water ball‚ is a team water sport. The playing team consists of six field players and one goalkeeper. The winner of the game is the team that scores the most goals. Game play involves swimming‚ treading water‚ players passing the ball while being defended by opponents‚ and scoring by throwing the ball into a net defended by a goalie. Water polo is very similar to handball on land. Basic Skills Water Polo is a team water activity requiring swimming
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“PROVEEDORES DE SERVICIO DE APLICACIONES” Proveedores de Servicios de Aplicaciones 1. Compare la experiencia de Thermos con un proveedor de servicios de aplicaciones con la de ResortCom. R// Según lo que se puede observar la empresa Thermos ha logrado disminuir sus costos por medio de la implementación de estos servicios ha logrado mejorar el servicio de distribución la administración de la empresa en si ha logrado desarrollar un sistema que brinda mayor control podemos observar
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Marco Polo When I was younger one of my favorite games to play in a swimming pool was “Marco Polo”. Little did I know that this famous childhood game was named after the famous explorer‚ Marco Polo himself. It is said that the reason the game was named after him was because one day Polo was traveling through China and grew very tired. He fell asleep on his horse and wondered away from the rest of his group. Later‚ he heard his group members calling his name‚ “Marco”. In return he called back to
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MARCO POLO The name Marco Polo has excited the imagination of children and adults alike for hundreds of years. This famous explorer left his home in Venice in 1271 to sail for a journey of a twenty four-year. A journey that took him where no European had been before. He went across the Middle East to Central Asia‚ Peking‚ and eventually to the palace of the strong Mongol King‚ Kublai Khan. Yet‚ when Marco returned home‚ he told the amazing stories to very few people. In the thirteenth century
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experiencia en torno al consumo de café‚ que las personas puedan hacer parte de su vida cotidiana El Tercer Lugar Starbucks & Situación 1971: Baldwin‚ Bowker y Siegl abren el primero de los locales en Seattle. Especializados en vender granos enteros de café arábico para puristas del café. 1982 : Schultz se une al equipo y quedar fascinado pbar de café expreso e Unos años más tarde 1992 : Cuentan con 1 2002 : Incremento enanual‚ desde que em 20 millones de
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