OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
Premium Business process outsourcing Outsourcing
An Analysis of Yuxi Bakery Industry Professor‚ Ed Bukszar‚ Ph.D. Yee Chen September 27‚ 2010 Introduction The Chinese bakery industry‚ being in the growth period of its life cycle‚ has been developing at a high speed these years. There are more and more foreign chain brands such as Breadtalk and 21cake‚ coming into the Chinese bakery market; and at the same time‚ many Chinese local brands
Premium Baking Baker Bakery
I. Industry Classification: a. Life Cycle Position: The mining industry is in the mature phase of the Industry life cycle‚ with established firms having a stronghold in the industry and specific products and regions. There is scope for further consolidation within the firms in the industry and expected returns are high as the global mining index has outperformed the overall market indices. b. Business Cycle: The mining industry is a cyclical industry as the change in GDP affects
Premium Risk London Stock Exchange Mining
INTRODUCTION OF FMCG INDUSTRY FMCG’s or fast moving consumer goods are the products which are frequently purchased by consumers including toiletries‚ soaps‚ cosmetics‚ teeth cleaning products‚ shaving products‚ detergents‚ other non-durables such as glassware‚ bulbs‚ batteries‚ paper products‚ plastic goods etc. They are such items which are consumed daily or become necessity for human being. Everyone needs toothpaste as soon as they get up to washing their hand from soap after having their
Premium Brand Marketing Laundry detergent
where The analysis of platinum industry based on Porter’s Five Forces model reflect the extent to which the bargaining power of suppliers is limited since there are number of contracting companies providing goods and services to the few platinum mines. However there’s high level of entry barriers in the market due to the large capital investment required to establish the platinum mine with limited access to platinum as the resources. There’s relative low threat of substitute in this industry. in
Premium Mining Supply and demand
channel and value-based pricing. SITUATION ANALYSIS INDUSTRY ANALYSIS Burger Machine possesses good information about the market and knows what the market needs and wants. They were the first one to establish a 24/7 burger machine and was nicknamed as “the burger that never sleeps”. Even with the marketing strategy of the competitors like “buy one take one” they didn’t get into it because they believe that quality is what the market wants. SALES ANALYSIS Burger Machine currently ranks 4th in the
Premium Middle class American middle class Social classes
INTERNATIONAL INDUSTRY ANALYSIS FOOTWEAR – Industry Analysis Professor: Adriano Freire Miguel Teixeira-Pinto 152110132 CATÓLICA - LISBON International Industry Analysys 1) Executive Summary ....................................................................................................................................... 3 2) Introduction..........................................................................................................................................
Premium Marketing Shoe Athletic shoe
Music Industry Analysis For most‚ it seems like a pretty bad time to be part of the music industry. Something that the music industry can do to find a way to increase profits would be to find a new way to develop new artists. Everyone is scared that when everyone is getting all these songs for free‚ it is the beginning of the end of the music industry and that the sky is falling. People from the music industry say they are losing money‚ but what really is happening is that when you
Premium Record label File sharing Music industry
[pic] Apple‚ Inc. Team Industry Analysis TABLE OF CONTENTS 1. Introduction & Mission Statement. a. Description of overall operating activities b. Main resources of company 2. Analysis of Actual General Economic Activities a. Sales growth and Income growth b. Competition‚ investment opportunities and regulations 3. Analysis and description of main competitor – Microsoft a. Brief analysis and description 4. Annual Reports
Premium Apple Inc. Financial ratios Balance sheet
Travel Agency & Services Industry Analysis Report Introductory Paragraph engulfing entire summary of paper The Travel Agency and Services Industry comprises of businesses that are primarily engaged in acting as agents in selling travel‚ tour‚ and accommodation services to the general public and commercial clients. The products and services that are primarily sold in this industry are travel accommodations such as domestic and international airline‚ railroad‚ vehicle‚ and cruise reservation; packaged
Premium Travel agency Travel agencies Travel website