KÜBRA ESEN SOCIOLOGY/110102011 EMOTIONAL LABOUR SUMMARY OF THE ARTICLE In the article‚ which I choose to study and examine‚ writer Arlie Hochschild describes a term which she calls ‘emotional labour’. There used to be two kinds of labour‚ which were ‘physical’ and ‘mental’ but with the explanations of Arlie Hochschild‚ emotional labour is now one of them. What is emotional labour? Arlie Hochschild created the term ’emotional labour’ in 1983‚ which she described it as “management of feeling to create
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servers. By this I mean the products of our labor are largely non-physical in nature. They are emotional -- the products that result from the interaction between human beings. Indeed‚ we may work in the exchange of physical products‚ but it is the job of the service laborer to attach emotional value to them. Beyond those required for everyday sustenance‚ the actual material worth of any product is considerably inconsequential compared to its potential emotional value. A decorative chair built overseas
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Emotional Labor and Emotional Exhaustion CITATION: Magdalene Ang Chooi Hwa (December 2012) ‘Emotional Labor and Emotional Exhaustion’‚ Journal Of Management Research Volume 12‚ Issue No. 3‚ Page No. 115 – 127 Summary: This study examines the emotional labor process‚ operationalized as surface acting and deep acting‚ as performed by hotel employees in Sabah‚ Malaysia. It also investigates the influence of emotional labor on emotional exhaustion‚ and the potential role of co-worker support
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a part of emotional labor. If your job requires you to serve customers‚ clients‚ or the public‚ your employer is asking that you engage in what sociologists call emotional labor (Ferrante‚ Joan). “Emotional labor is an element of work activity in which the worker is required to display certain emotions in order to complete work tasks in the way required by an employe.” (Organizing and Managing Work‚ Tony J.Watson‚ 2002). According to Mastracci et al. (2011)‚ to engage in emotional labor is not only
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Organizational Behavior Assignment 2 Answer each of the following questions by saving this document as a new file and inserting your answers below. Save the document as a .doc (not a .docx)‚ include your last name in the new file name‚ and submit the assignment before the beginning of the next class. Be sure to follow the instructions as provided. Chapter Five. True/False: State whether the following statement is true or false and provide a brief explanation to justify your answer.
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Abstract The study of organizational behavior is importance in order to have a successful work performance. By most estimates‚ organizational emerged as a distinct field around the 1940s. However‚ its origins can be traced much further back in time. The Greek philosopher Plato wrote about the essence of leadership. Aristotle‚ another respected philosopher‚ addressed the topic of persuasive communication. The writings of sixteenth-century Italian philosopher Niccolo Machiavelli laid the foundation
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Organizational Behavior Dennis Gillispie BUS 610 Organizational Behaviors Instructor: Gary Shelton Date February 11‚ 2013 Abstract Organizational behavior may be defined as the investigation of the behavioral factors that affect modern organizations and their management at the individual‚ group‚ and organization-wide levels. Although managers supervise many activities as they direct employees of difference task. Organizational behavior mainly concentrates on the people side of a business
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Organizational Behavior Analysis Latron Moore BUS610: Organizational Behavior Instructor: Rachana Misraraj December 10‚ 2012 Organizational Behavior Analysis Organizational Behavior is the study and application of knowledge about how people‚ individuals‚ and groups act in organizations. “Organizational behavior is a misnomer. It is not the study of how organizations behave‚ but rather the study of individual behavior in an organizational setting
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By encouraging a flat organizational chart‚ participative decision-making processes‚ rational-critical approach to power‚ and using a concertive control in organization communication‚ Ricardo Semler transformed Semco’s culture from a classical management approach to a critical approach. When Ricardo Semler arrived at Semco‚ his father‚ a traditionalist‚ had a classical management approach to organizational power. Work attire for leadership was suit and tie‚ all executives had their own secretaries
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ORGANIZATIONAL BEHAVIOR 1. What is Organizational Behavior. Define and explain how it is used in the organizational. * Organizations are social systems. If one wishes to work in them or to manage them‚ it is necessary to understand how they operate. Organizations combine science and people –technology and humanity. Unless we have qualified people to design and implement‚ techniques alone will not produce desirable results. Human behavior in organizations is rather unpredictable. It is unpredictable
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