On Valentine’s Day 2007‚ JetBlue decided to follow its airline policy to ensure most flights are completed and opted out to canceling flights in hopes the weather would past fast. Instead‚ the weather got worse‚ while many were stranded on flights for hours. JetBlue should have just done a massive cancelation of flights for the day rather than a case by case basis when it was too late. To determine the causes of the failure of JetBlue’s CRM system during the crisis on Valentine’s Day 2007‚ we first
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INTRODUCTION In this assignment I was assigned the task of comparing 2 different airlines‚ one being a full service carrier and the other being a lost cost carrier‚ from United States of America‚ namely the Delta Airlines and South West Airlines. The points of comparison were market strategies‚ financial benefits‚ load factors‚ contrasting yield‚ revenues and passenger/cargo loads. The analysis was done on the business model and a long term strategy. Through this it would be known that which
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DIGITAL MARKETING –Booking.com Group Project 1. Background One of the best features of internet booking is to ease people on travel plan research‚ Percent of travelers who find user reviews important is 81%. The online booking revenue has grown more than 73% last five years. Hotel reservation is the most popular transaction activity as 39% for internet travel users‚ compare to air ticketing‚ package tour‚ and corporate travel (see exhibit 1). Booking.com (Part of Priceline.com) is one of
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Introduction This paper’s main objective is to analyze the on line travel company Expedia taking into consideration factors such as its financial standings‚ present and future strategies‚ industry standards and competitor and finally‚ an intricate economic examination. With the tools we learned in our MAcc Financial Statement Analysis‚ we were able to break down the company’s available financial and contextual information‚ such as it’s history‚ Porter Five‚ current and future strategy and financial
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Chapter 1 New Perspectives on Marketing in the Service Economy GENERAL CONTENT Multiple Choice Questions 1. For-profit firms seek to achieve ____________ profits subject to ____________ constraints‚ although not-for-profit service suppliers seek to achieve ____________ profits subject to ____________ constraints. a. social; financial; financial; social b. social; financial; social; financial c. financial; transactional; social; regulatory d. financial; social; social; financial e. transactional;
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The effects of Disintermediation and Re-intermediation on travel agents Introduction This report will discuss about how travel agents market is influenced by disintermediation and re-intermediation and what is the impact on industry and travel agencies. The travel industry‚ is the substance in the sphere of information technology‚ is beyond any doubt a fascinating area in terms of the options given by Internet. One of the considerable increses in electronic market is travel bookings noted by Berstein
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Tecnovate: Challenges of BPO Performed by BPM team: Anna Bachurina Anastasia Baulina Agnessa Shpakova Maxim Peskin Vladimir Maksimov Agenda • • • • • • Current situation Analysis Trends and risks BPO: value chain viewpoint Strategic opportunities Implementation: framework and issues Where we are: brief BPO markets expanding‚ new opportunities are tempting: – What are the core competencies we rely on? – How to use them efficiently? – Do we enter new segments or focus
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3Com 3M A Aalfs Manufacturing Aavid Thermal Technologies ABC-NACO Accenture Access Electronics Accuride Corporation Accuride International Adaptec ADC Adobe Systems Advanced Energy Industries Aetna Affiliated Computer Services AFS Technologies A.G. Edwards Agere Systems Agilent Technologies AIG Alamo Rent A Car Albany International Corp. Albertson’s Alcoa Alcoa Fujikura Allen Systems Group Alliance Semiconductor Allstate Alpha Thought Global Altria Group Amazon
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------------------------------------------------- Computer reservations system A computer reservations system or central reservation system[1] (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines‚ CRSes were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as global distribution systems (GDS). Airlines have divested
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Priceline case study Full Description priceline.com Incorporated (priceline.com) is an online travel company‚ which offers a range of travel services‚ including hotel rooms‚ car rentals‚ airline tickets‚ vacation packages‚ cruises and destination services. Internationally‚ the Company offer customers hotel room reservations in over 90 countries and 32 languages. In the United States‚ priceline.com offer the customers the ability to purchase travel services in a price-disclosed manner or the opportunity
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