Trading Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system
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Open-ended questions 1. Do you believe Walmart is engaging in predatory pricing with its $4 generic drug program? Why or why not? "Predatory pricing is the practice of charging a very low price for a product with the intent of driving competitors out of business or out of a market. Once competitors have been driven out‚ the firm raises its prices. This practice is illegal under the Sherman Act and the Federal Trade Commission Act. To prove predatory pricing‚ the Justice Department must
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including an important amount of frozen food instead. Not only have these facts undermined the quality of the food‚ but it will also affect the health of our personnel in the long run. Secondly‚ there have been several complaints regarding the cleanliness of the dining facility. These complaints were previously reported several times‚ but your company has always argued that it lacks personnel since some of them left the company. This seems to be a major problem‚ since it has been reported a plague of cockroach
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Dumbledore‚ The Principal‚ SMK Jalan Tiga‚ 43650 Bandar Baru Bangi‚ Selangor. Dear Sir‚ UNSATISFACTORY CONDITIONS AND SERVICES AT THE CANTEEN On behalf of the students of SMK Jalan Tiga and as Head Prefect of the school‚ I would like to lodge a complaint about the reference of the above. 2. First and foremost‚ the cleanliness of the canteen is found wanting. The premises are filthy. The workers do not clear the garbage can and rubbish daily. This is very unhygienic and unsanitary. As a result‚ there
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Dear Ms Pang‚ Replying complaints on the Better Business Communication Course I am writing in regard to your letter of 31st October20_ _ concerning the complaint about the better Business Communication Course which ran from 5th September to 24th October. We feel sorry for your disappointing experience in this course and thank for your letter to inform us the problems of the course. First and foremost‚ regarding the fee of the course‚ according to the newspaper advertisement‚ a fifteen percent
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P. Shurman 42 Wallaby Way Sydney The Owner The Cross Keys GT3 6DY Flintshire Dear sir/Madam‚ I wish to air my complaints regarding the ’service’ I received at your restaurant‚ The Cross Keys; I was unhappy with the staff’s attitude and also the quality of food. Firstly‚ the staff portrayed a large amount of incompetence and an overall terrible attitude towards customers‚ not just I. No one attended to me for about 25 minutes‚ and when the waiter
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consumer behaviors. These made the entrance of Walmart extra difficult and hindered it from enjoying the success by replicating the domestic model. As the expansion was restricted‚ as a result‚ Walmart could not enjoy the low cost from economies of scale and lost its leading edge on supply chain. The above factors made Walmart very difficult to build the same competitive advantage in China with its successful domestic model. 2. Firstly‚ Walmart should consider customization in two aspects. Firstly
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21/25 Forbleu Petite Soufriere Commonwealth of Dominica 17th January 2014 The Manager Dominica Solid Waste Management Federation Drive Goodwill Roseau Commonwealth of Dominica Dear Sir COMPLAINTS OVER GARBAGE COLLECTION IN THE PETITE SOUFRIERE AREA I wish to express how disappointed I am in the garbage collection schedule in my community. The collection of garbage is a necessity in every community which must not be ignored or toyed with
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retail giant Walmart. He was born in 1918 in Kingfisher‚ Oklahoma. • When his military service ended in 1945‚ Sam moved to Iowa and then to Newport‚ Arkansas. During this Ime‚ Sam gained early retail experience‚ eventually operaIng his own variety store. • Sam Walton built Walmart on the revoluIonary
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By using the Advanced IT system Walmart has shown a continuous achievement and with a system that allows all the managers to post their point of view for the betterment of the company. Walmart itself has discovered two largest retailers one in Mexico and other one in Canada in 2004 and 2008. Walmart expanding their business successfully all over the world. With the use of information system and by integrating themselves with the Japanese retail companies Walmart showed 94% of inventory accuracy
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