Why Can ’t Kmart Be Successful While Target and Walmart Thrive? What drives some companies to succeed while others languish? Successful companies develop a system of a few truly unique capabilities that help them create differentiated value for their chosen customers. Retailers provide many case studies in capabilities-driven success‚ one of the most compelling of which is the big discounter triad of Walmart‚ Target and Kmart. And in this fourth-quarter retail season‚ we thought it would be
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On January 22‚ 2002‚ Kmart filed for Chapter 11 bankruptcy protection. It was the largest retailer ever to do so and shocked many people. Kmart had made retail history when its founder‚ the Kresge “five and dime store” chain‚ invented the concept of the discount store. The first Kmart was established in Detroit in 1962‚ the same year Wal-Mart opened its first store in Rogers‚ Arkansas. By the end of 1963 Kmart had 63 stores converted from Kresge’s. In the following years‚ however‚ Wal-Mart expanded
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the U.S. Virgin Islands Kmart operates in a total of 1307 stores across 49 states‚ Guam‚ Puerto Rico‚ and the U.S. Virgin Islands(2). This store count included 1‚278 discount stores‚ and 29 Super Centers(3). Kmart became known for its "Blue Light Specials." They occurred at surprise moments when a store worker would light up a mobile police light and offer a discount in a specific department of the store. At the height of Kmart’s popularity‚ the phrase "attention Kmart shoppers" also entered into
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EXECUTIVE SUMMARY Kmart was the largest retail discount with competitors such as Wal-Mart continually increasing their profit‚ Kmart ’s market share has dwindled to 13% and continues to decline. Wal-Mart ’s early use of IT within the industry was a major factor to Wal-Mart rise about Kmart and the fall of this once mammoth retail chain. Wal-mart was the first within the industry to operate on a large-scale format‚ operate a computerized inventory system‚ use bar codes and wireless scanners‚ allow
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A. EXECUTIVE SUMMARY Purpose Statement: The objective of this case is to discover solutions on how to bring Kmart back on track again and how to solve its bankruptcy. Problem Statement: 1. Inadequate customer service 2. Poor competitive position 3. Too much turnover among top management 4. Inventory problems Alternative Courses of Action: 1. Reconstruction of strategy 2. Improve image and appearance 3. Improve customer service 4. Increase frequency of customer visits
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Kmart- Performance Management Tactics More than one hundred years ago‚ Sebastian Spering Kresge opened a modest five-and-dime store in downtown Detroit and changed the entire landscape of retailing. The store that Kresge built has evolved into an empire of more than 1‚500 stores and an Internet presence that reaches millions of customers. Overall‚ Kmart’s workforce is highly diverse. Kmart’s total associate population‚ including store managers‚ reflects the communities it serves. Almost 32 percent
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Historical Background Kmart started off as a discount retailer successfully pioneering the same concept as that of F. W. Woolworth. As stores began to grow and diversify‚ Kmart stepped in and took the lead role in offering a one-stop shopping center that fulfilled everyone’s needs. As new niches began to emerge offering larger‚ more specialized stores‚ Kmart hit a major hurdle. The successful management strategies it had developed early on were now outdated and in major need of being renovated to
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Kmart‚ once the leader in the discount store industry‚ has found itself surpassed by Wal-Mart and Target in recent years and is now facing the possibility of closing its doors. The differences among the companies’ successes can be seen in their business models and strategies. Wal-Mart focused on decreasing expenses and Target established its market placement as a high-quality low-cost discount store. In contrast‚ Kmart used a promotions-driven business model. Because of this‚ Kmart focused on
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Abashidze Case #3: Kmart and Sears: still stuck in the middle? Kmart Company History Kmart had been established in 1962 by its parent company S.S. Kresge as a discount department store offering the most variety of goods at the lowest prices. Un- like Sears‚ the company chose not to locate in large shopping malls but to establish its discount stores in highly visible corner locations. During the 1960s‚ ’70s‚ and ’80s‚ Kmart prospered. Retail formats in operation Kmart – is a chain of discount
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Kmart and Sears: Still Stuck In The Middle? On January 22‚ 2002‚ Kmart Corporation became the largest retailer in U.S. history to seek bankruptcy protection. Kmart management said that they would outline a plan for repaying Kmart’s creditors‚ reducing its size‚ and restructuring its business so that it could leave court protection as a viable competitor in discount mass-marketretailing. Emerging from bankruptcy in May 2003‚ Kmart still lacked a business strategy to succeed in an extremely competitive
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