complaint letter
Dear Ms Pang,
Replying complaints on the Better Business Communication Course I am writing in regard to your letter of 31st October20_ _ concerning the complaint about the better Business Communication Course which ran from 5th September to 24th October. We feel sorry for your disappointing experience in this course and thank for your letter to inform us the problems of the course. First and foremost, regarding the fee of the course, according to the newspaper advertisement, a fifteen percent discount would be provided for early registration, but for online registration only. In your case, we found that you have joined our course through office on 29th August. Therefore, we could not offer any discount for you. In addition, we are sorry for our unhelpful clerk. We will provide more information and details of each course to our registration clerk to avoid same incident in the future. Moreover, concerning the provision of materials to all participants during the course, we apologize that all training videos cannot be copied for any participants. According to the Communication in the Workplace Employee Handbook, on page fifteen, trainers must seek approval from the Training Supervisor if the wish to use alternative materials. Also, trainers must not photocopy or duplicate any published print, audio or video material that is protected by copyright. Therefore, we could not make any copy for you. Nevertheless, as an alternative, we can order the video for you if you want it.
These are two relevant training videos:
1. Customer Service Training video on www.media-partners.com/customerservice ( about $200)
2. Attitude Virus: Curing Negativity in the workplace on www.mediapartners.com/performance (about $ 150)
You may order this two videos for your business training. Last but not least, with reference to the unsatisfied performance of guest speaker at the 24th October session, Ms Pan Ford substituted the original speaker and called in at the last minute so that
Replying complaints on the Better Business Communication Course I am writing in regard to your letter of 31st October20_ _ concerning the complaint about the better Business Communication Course which ran from 5th September to 24th October. We feel sorry for your disappointing experience in this course and thank for your letter to inform us the problems of the course. First and foremost, regarding the fee of the course, according to the newspaper advertisement, a fifteen percent discount would be provided for early registration, but for online registration only. In your case, we found that you have joined our course through office on 29th August. Therefore, we could not offer any discount for you. In addition, we are sorry for our unhelpful clerk. We will provide more information and details of each course to our registration clerk to avoid same incident in the future. Moreover, concerning the provision of materials to all participants during the course, we apologize that all training videos cannot be copied for any participants. According to the Communication in the Workplace Employee Handbook, on page fifteen, trainers must seek approval from the Training Supervisor if the wish to use alternative materials. Also, trainers must not photocopy or duplicate any published print, audio or video material that is protected by copyright. Therefore, we could not make any copy for you. Nevertheless, as an alternative, we can order the video for you if you want it.
These are two relevant training videos:
1. Customer Service Training video on www.media-partners.com/customerservice ( about $200)
2. Attitude Virus: Curing Negativity in the workplace on www.mediapartners.com/performance (about $ 150)
You may order this two videos for your business training. Last but not least, with reference to the unsatisfied performance of guest speaker at the 24th October session, Ms Pan Ford substituted the original speaker and called in at the last minute so that