This paper will consider the facts associated with the case of Stella Liebeck versus McDonald’s‚ resulting from Ms. Liebeck’s efforts to collect for damages sustained when she spilled extremely hot coffee into her lap in 1992. The issues‚ applicable laws and the conclusion the jury reached will also be covered as well as the subsequent impacts on American tort law following this decision. The facts in the Liebeck case start with the incident description as recounted by Aric Press in the March
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line 1 2 3 4 5 |Customer Satisfaction: Form Utility: [McDonald’s restaurant can satisfy the teenagers and elderly wants‚ because of teenagers like eating the fries and drinking coke for their meal and elderly like free for the re-filling tea or coffee in the morning. Also‚ there are many different sets of meal can be selected by the buyers and there are happy meals for the child which buy the meal and get the toy1. In today society‚ he is following the trend and selling the balance diet such
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the negligence of McDonald’s. By serving coffee to their customers at the high temperature of 180+ degrees which could cause serious 3rd degree burns is not only irresponsible but extremely dangerous. The fact McDonald’s had already received over 700 complaints about this issue and chose to do nothing to prevent any further incidents shows McDonald’s lack of concern and respect for their customers. The issue of hot coffee could have been easily fixed without any high burden to the company and would have
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restaurants locate basically every shopping mall and shopping center no matter the class‚ from the low level like government-subsidized estates to the high level like the peak and central financial district. 3. Good community-caring image: Ronald McDonald House Charities which is a worldwide charity group established in 1974 to help the sick children to heal faster. Part of customers spent in McDonald’s restaurants will be donated to charity. McDonald’s also organized fund raising activities and sponsored
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Table of Contents 1. Corporation Overview 3 2. Financial Statements 4 2.1 Income Statement 5 2.1 Balance Sheet 6 2.2 Statement of Cash Flows 8 2.3 Statement of Owners Equity 8 3. Financial Statement Summary 9 4. Ratio Calculation 10 4.1 Liquidity ratios
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• outline the stages of the decision-making process and the tasks required in each . • explain and give examples of DECISION MODLE in your company (for example: programmed and non-programmed ) • what kind of models might be more convenient for the company you study. Contrast rational‚administrative‚political and garbage can decision models. • Give 4 examples of common sources of potential bias in decisions for your company I. The stages of the decision-making process consists of eight steps: 1
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McDonald’s vs. Wendy’s In a world that is full of low fat low-carbohydrate diets and compulsive daily exercise‚ people seem to be more conscientious with their choices of foods they consume; but the twenty- first century demands convenience where fast food restaurants incorporates ones needs for quick‚ easy‚ and ‚ inexpensive food. Sadly‚ the majority of this type of food can be a very unhealthy food choice. Fast food restaurants typically offer high fat processed foods. In defense to this stereotype
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SERVICES AND CUSTOMER MANAGEMENT GRIEVANCE AND COMPLAINT HANDLING IN SERVICE INDUSTRY Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group
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substantial guidance and cooperation in the project work‚ especially‚ Mrs. Amrita Pai‚ the PR manager of McDonalds India and Mr. Nishit Pandey‚ the director of Alliances and Corporate Affairs. Preface In this project‚ we have analyzed the growth of McDonalds in India since it’s inception and discussed how much of a role an efficient PR department played in its growth. We have covered the setting up of McDonalds India‚ how the PR department works and some of the main activities that they have carried out.
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One of our group members currently holds a position at a McDonalds franchise on the Gold Coast. As a team we have collectively decided to take full advantage of this connection‚ and establish a sponsorship agreement with the Coolangatta Store. This store is one of four that the owner Michelle and Peter Orton own and run; Marina Mirage‚ Burleigh Heads‚ Coolangatta and Tweed Centro these four stores currently make up the over 780 McDonalds franchises Australia wide employing around 85‚000 people.
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