Tort law is defined as a body of rights which are applied by courts in civil proceedings to provide relief for persons who have suffered harm from the wrongful acts of others. Since businesses have high amounts of money which can provide them with multiple lawyers, it makes it almost impossible for an average customer to not only defeat but even have a fair fight in court. Tort law protects the customer’s best interest and provides them the highest level of justice in these types of cases. Although tort law does give greedy people a loophole to bring up frivolous cases and receive unnecessary compensation, overall the general idea is good.
The primary issue within this case would be the negligence of McDonald's. By serving coffee to their customers at the high temperature of 180+ degrees which could cause serious 3rd degree burns is not only irresponsible but extremely dangerous. The fact McDonald's had already received over 700 complaints about this issue and chose to do nothing to prevent any further incidents shows McDonald's lack of concern and respect for their customers. The issue of hot coffee could have been easily fixed without any high burden to the company and would have avoided the bad publicity and expenses of the case at hand. Although Mrs. Liebeck should have taken more precaution in the matter, customers put their faith in a company that they will receive a safe product. Therefore, McDonald’s was rightly awarded majority blame and required to compensate Stella for her damages.
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