briefing. Investment from the European Union rose 22.3 percent year-on-year in the first 10 months‚ while inflows from the United States rose 12.4 percent FDI is an important gauge of the health of the external economy‚ to which China’s vast factory sector is oriented‚ but it is a small contributor to overall capital flows compared with exports‚ which were worth about $2 trillion in 2012. FDI inflows in China have maintained steady growth every year since the country joined the World Trade Organisation
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CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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conclude‚ the scope and the limitations to the dissertation will be articulated. 1.1 BACKGROUND The dawn of the 21st century has seen the growing implementation of customer relationship management (CRM) by organizations. Regardless of their size‚ organizations have been optimistic to employ CRM to generate and maintain the relationship with customers in a more effective manner‚ in turn to develop a comparative advantage with competitors. According to Ndubisi and Wah (2011)‚ customer loyalty and
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Retailing VTU notes PART-B- RETAIL MANAGEMENT MODULE 5 - RETAIL MANAGEMENT Retail Management: Definition: “Retailing consists of activities involved in selling goods and services to ultim ier. Retailers will be interested to assess the working of the supplier on paramerter such as innovation‚speed of new product or variant introduction‚ sampling service‚ marketing support(advertising and promotion) and handling queries and complaints. CATEGORY MANAGEMENT: Category management is the
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products and services from a broader perspective. A thorough knowledge of the customer as a person‚ user and buyer is essential in such consumer markets. TELECOM INDUSTRY Telecom industry in India has a big market potentiality and is a fast growing sector. Government of India is eager to reconstitute this telecom industry by enacting effective policies for more investments from foreign
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CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
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including banking. The banking sector in India has undergone several changes in the areas of prudential‚ regulatory‚ disclosure and supervisory norms. The financial reforms launched during the early 1990s have dramatically changed the banking scenario in the country. New prudential norms‚ capital adequacy prescriptions‚ identification of bad debts‚ provision requirements etc. were enforced and interest rates were deregulated. As a result of these reforms‚ new private sector banks were allowed entry into
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White Paper CRM vs. Loyalty Programs: Best Friends or Arch Rivals? CRM vs. Loyalty Best Friends or Arch Rivals? A sk business owners what keeps them up at night and most will say driving revenue‚ increasing profitability‚ staying ahead of the competition‚ and retaining customers. For the past year and a half‚ companies in a variety of industries— most notably those involved in the financial services‚ telecommunications‚ travel and tourism industries—have looked to large customer relationship
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Finance and Risk Management 180+ Transactional Banking 200+ mBanking‚ eBanking and mPayments © 2011 SAP AG. All rights reserved. Confidential 2 SAP in BFSI in South Asia General Ledger‚ Financial Consolidation‚ Procurement Mobility CRM‚ Business Analytics Human Capital Management Corporate Connectivity Business Analytics Treasury (Asset Management) © 2011 SAP AG. All rights reserved. Confidential 3 Notable Analysts recognize SAP Solutions in Banking FORRESTER
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of the summit “Retailing in Emerging Markets”‚ the speech was focused on the evolution that the Indian retail market witnessed in the last 10 years. business expansion. Some retailers have used the slowdown of 2010-2013 to rectify the mistakes. More importantly‚ there are now thousands of companies and sub-segments of industry who have joined the retail “Entrepreneurs in retail should build businesses because they see value‚ not valuation” – B S Nagesh‚ Chairman RAI‚ Founder‚ TRRAIN
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