Report On “CRM practices in Retail Sector” Submitted to: Prof. Sushil Chaurasia Tolani Institute of Management Studies Submitted by: Neha Das Retail sector is one of India’s fastest growing sectors with a 5% compounded annual growth rate. Retail is India’s largest industry. It accounts for over 10% of the India’s GDP and around 8% of the employment. Driven by changing lifestyles‚ strong income growth and favorable demographic patterns‚ Indian retail is expected to
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CRM in Indian retail sector K. Sarada madhavi ABSTRACT Retail is India ’s largest industry‚ accounting for over 10 per cent of the country ’s GDP and around eight per cent of the employment. It is one of the most dynamic and fast paced industries with several players entering the market. The growing middle class‚ who has a substantial disposal income in hand‚ constitutes the largest shoppers ’ segment in India. Its consumer behaviour
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market by enhancing both customers and retailers condition in the Indian market‚ but there is some doubts related with small medium enterprises. How they will be going to adopt it? one thing’s for sure that if the FDI got involvement in multi retail sector‚ customers will be having more options and the quality and quantity of the products will also be improved. They have the more variety now‚ thus customer will be satisfied. Moreover farmers will also enjoy their state as they are also having many
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Role of CRM in Retail CRM has been defined as a process; as a strategy‚ a philosophy‚ a capability‚ or as a technological tool .However‚ CRM is definitely more than just technology. While technology is a key enabler‚ it is only a means to the end and most authors view CRM as a combination of strategy and information systems focusing company’s attention on customers in order to serve them better (Chan‚ 2005). CRM is considered to unite the potential of relationship marketing strategies and
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perception of CRM initiatives in the Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end effectiveness of CRM strategies
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IDBI BANK LTD. | RISK AND TRUST IN RETAIL BANKING(Retail Asset) | Guided by: Mr. Akhilesh Prakash | Submitted by:SAURABH MEHTA Admission
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FDI Foreign direct investment (FDI) or foreign investment refers to the net inflows of investment to acquire a lasting management interest (10 percent or more of voting stock) in an enterprise operating in an economy other than that of the investor. In other words‚ FDI or Foreign Direct Investment is any form of investment that earns interest in enterprises which function outside the domestic territory of the investor. It is the sum of equity capital‚ reinvestment of earnings‚ other long-term capital
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CRM & the Banking Industry http://www.ehow.com/how_6808577_implement-crm-banks.html Carl Wolf Currently residing in Coral Gables‚ Florida‚ Carl Wolf has been a banker and financial services professional for the past 41 years. He began to publish online articles about his profession in 2009. Wolf holds an associate degree from Los Angeles City College and a certificate in international banking. CRM & the Banking Industry Customer Relationship Management (CRM) helps banks to
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Titration report Aim: The aim of the experiment was to see how much acid it took to neutralise the solution and make it turn clear from being pink. We used a titration as it allowed us to see exactly how much acid was needed to turn the solution clear. We did it four times so that we could have a preliminary run so we knew where abuts it was going to change so that our results were more accurate and reliable. Vocational context: Titrations would be used in many different types of industries for
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Analytics in Retail Industry Submitted By: Group 7 ROLL NUMBER | NAME | 65 | Vishal Nigam | 57 | Shveta Dang | 48 | Riju Mathew | 38 | Padmanava Gupta | 36 | Nidhi Babbar | 27 | Kavita Chatterjee | Date: 23rd April‚ 2013 Contents 1. Executive Summary 2. Introduction 3.1. Analytics and Retail Industry 3.2. Indian Retail Industry – An overview 3. Prerequisites of Analytical Retail 4. Current Status of Implementation of Analytics in the Retail Industry
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