The impact of Globalization on the Retail Industry in South Africa by Niezaam Jedaar 18 March 2011 Submitted as part of the requirements for Business Fundamentals in the B Tech (I.T.) program at the Cape Peninsula University of Technology PLAGIARISM DECLARATION Plagiarism is defined as the unacknowledged or unattributed copying of material from any information source whether written‚ printed or electronic. This includes copying from a fellow student. The use of such material is a form
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Assignment On Retail Management (Visit to Metro Mall) To:Prof. Vrushali
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FDI in India: An analysis on the impact of FDI in India’s Retail sector Submitted By: Subhajit Ray Department of Humanities and Social Sciences IIT Kharagpur Kharagpur-721302 1 Introduction: Initially the Indian policy makers were quite apprehensive about the flow of foreign capital into the economy. This can be attributed to the colonial past which saw large investments being made by their colonial rulers in the form of major infrastructure instruments like railways but only to make huge
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Ballesteros‚ Ted Maducdoc‚ Gervi Valdecañas‚ Francesco Adel Yau‚ Matthew MFIMET2 K31 Topic: The impact of the subprime mortgage crisis on the financial sector of US. INTRODUCTION I. Background of the study The Sub Prime Mortgage Crisis maimed the US Economy as house prices were inflating exponentially; a bubble in financial terms. This eventually burst and causing the assets tied to the different real estates to shrink and devaluate. A financial crisis as such had been one of the
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* Introduction Meaning of customer relationship management (CRM) 1. A management philosophy according to which a company’s goals can be best achieved through identification and satisfaction of the customers’ stated and unstated needs and wants. 2. A computerized system for identifying‚ targeting‚ acquiring‚ and retaining the best mix of customers. Customer relationship management helps in profiling prospects‚ understanding their needs‚ and in building relationships with them by providing the
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One of the most commonly cited disadvantages of CRM is that it can lead to dehumanization in sales processes. Instead of learning from firsthand experience which services and products clients prefer‚ salespeople access information digitally stored in databases. Some professionals believe that selling is most effective when sales professionals are able to appeal to clients at a visceral level. Some critics point to the the technical disadvantages of customer relationship management. In most cases
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which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The
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Evaluate the impact of retail surrounding on consumer behaviour How can stores encourage business by managing the atmosphere? In today ’s retail market‚ the competition has significantly increased in term of attracting the consumers by focusing on improving the atmosphere. Bitner (1990) stated that "Such atmospherics planning can make the difference between a business success or failure". However‚ this can be managed by a combination of particular aspects In order to reach the best
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PART 1 An Overview of Strategic Retail Management Welcome to Retail Management: A Strategic Approach. We hope you find this book to be as informative and reader-friendly as possible. Please visit our Web site (www.pearsoned.ca/bermanevans) for interactive‚ useful‚ and up-to-date features that complement the text—including chapter-by-chapter hot links‚ a study guide‚ and a whole lot more! In Part 1‚ we explore the field of retailing‚ the establishment and maintainance of relationships‚ and the
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Report 2010 Sourcing Industry Hong Kong Salary Report 2010 SECTOR TRENDS – RETAIL & SOURCING Hong Kong’s retail sector has been affected by the global economic crisis. Hiring activity remains subdued in the aftermath of store closures‚ shelved expansion plans and the weak trading results of major brands. The position is different in mainland China‚ where major retail brands continue their growth. The demand from global retail‚ manufacturing and trading companies for sourcing skills remains
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