Assignment 3 Q2 Classify the following customer requirements for a hotel using the five key dimensions service quality-reliability‚ assurance‚ empathy‚ tangible or responsiveness. a. Hotel equipment is always functioning: Reliability. b. Hotel management is knowledgeable to answer guest’s questions: Assurance. c. Hotel services are provided as promised: Reliability. d. Hotel has well-dressed staff: Tangibles. e. Hotel has comfortable beds‚ furniture and fittings: Tangible. f. Guests feel safe as
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1. Compete the following SWOT (Strengths‚ Weaknesses‚ Opportunities and Threats) analysis for all five of the players in the KoolGames.com case. a. KoolGames.com Strengths Weaknesses Programming skilled founders Young company Creator and developer of three game prototypes Immature strategic decision Founders are graduated students so that they know what young customer want Rely on Almost-Angels to solve intellectual property issue Good relationship with its investment venture Impressed by the venture
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Samantha Meyer ISTC 301 Keystone Project Personal Reflection 1. When I was planning this lesson‚ I incorporated several UDL solutions to vary the instruction and appeal to the needs of diverse learners. The three main UDL solutions I focused on were multiple means of representation‚ multiple means of expression‚ and multiple means of engagement. The UDL solution multiple means of representation in my lesson plan allowed students to hear the measurements read aloud‚ as well as see them on their
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Reflection Seminar – Lecture Session On Elena Paulma‚ ED.D. Instructor Hazel R. Balan MSciEd Bio2 1st Sem SY 2012-201 REFLECTION Seminar – Lecture Session On “ Quantity and Quality Assurance in Education and Global Trends in Service Excellence “ By: Hazel R. Balan – MsciEd Bio 2 One of the thoughts I gained during the Seminar – Lecture Session is the vital task of education sector to the achievement of national development goals as embraced in the country’s
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as the Church’s response to both institutional and theological issues. It is the background to the Council of Trent and theological decrees that will be addressed this writing‚ particularly that of the real presence of Christ in the Eucharist in session thirteen. The Reformation has maintained its status as the controversy in western theology despite the centuries that have passed since its occurrence. This controversy remains the decisive historical event that changed the Catholic Church forever
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Session plan Session review For this assignment I had to plan a sports coaching session‚ team sport which was basketball. I started by making sure everyone one of my participants were health and safe to take part in the session‚ so I went through a risk assessment check then done a simple and successful warm up to get them used to the ball and sport. For my participants to understand I made sure I communicated loudly and clear‚ and if I saw someone finding someone thing difficult I would
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A REFLECTIVE DIARY ON THE FIRST SESSION 1. Main points of the session 1. MAIN POINTS OF SESSION The first session was an introductory session of the course. It highlighted some very important aspects which will hopefully help to create a healthy‚ beneficial and positive learning environment during the course period. The session was very systematically divided in different parts with specific time allotted to each part. * It began with an Ice breaker which made the trainees a
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Executive Summary Specialty Fashion Group (SFG) is an Australian clothing retailer which functions primarily in the Women’s market. The company first came into operation under the name “Millers” in 1993 and hence since grown to house 5 additional brands under the group portfolio. This report was structured to first discuss the firms’ strategy in navigating the ever changing retail environment‚ before evaluating its’ current valuation. Following which a credit analysis was performed to determine if
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DTLLS: Task 2: Scheme of work and session planning The assignment requires me to explain why scheme of work and session plans are appropriate to the learners and their qualification. As a tutor teaching BTEC Business studies at Stoke on Trent College‚ my duty is to ensure that I meet the needs of all learners and that they progress with the course well. To achieve this‚ a scheme of work is drawn for 12 weeks and that will help me to convey lesion plan for each topic on a weekly basis throughout
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Now that I have completed my teaching session‚ this essay will discuss and analysis my performance using Gibb’s (1998) model of reflection which identified six key stages which are: description‚ feelings‚ evaluation‚ analysis‚ and conclusion and action plan. Finally I will conclude by reflecting on my role as a nurse educator‚ identifying my strength‚ weakness and put forward an action plan for my future development in teaching. Description A teaching session held at KK hospital’s small lecture
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