Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise without the prior written permission of the Publisher. This guide may not be lent‚ resold‚ hired out or otherwise disposed of by way
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today’s Front Office Managers Author: Rupneet Singh Sekhon Accommodation and Facilities Management Date: 1st April 2011 Contents Executive Summary 3 Aims and Objectives 3 Methodology 3 Introduction 3 The Management of Human Resources 4 Revenue Management 5 Safety and Security Management 5 Conclusion 6 References 8 Executive Summary ‘‘Today’s front office managers face much greater challenges than managers of a generation ago’’(Kasavana and Brooks‚ 2005). Front office
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FRONT OFFICE OPERATION Front office is a business term that refers to a company’s departments that come in contact with clients‚ including the marketing‚ sales‚ and service departments. In the hotel industry‚ the front office welcomes guests to the accommodation section: meeting and greeting them‚ taking and organizing reservations‚ allocating check in and out of rooms‚ organizing porter service‚ issuing keys and other security arrangements‚ passing on messages to customers and settling the
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The Role of The Front Office A security program is most effective when all employees participate in the hotel’s security efforts. Front office staff play a paticularly important role. Front desk agent‚ door attendants‚ bellpersons‚ and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. Suspicious activities or circumstances involving a guest or visitor should be reported to the hotel’s security department or a designated staff member. Several procedures
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1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk ‚ uniformed service the front desk ‚ uniformed services‚ PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. et.al‚1996).The person who responsible of all the function of the front office. Basically
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| Bank Of England | Memo To: General Manager From: Anthony Green Date: [ 03/02/2012 ] Re: Operational issues within the BOE After investigating our operational issues I have come up with a list of operational issues which will improve the way business information is used at the Bank of England. The bank of England will have to make changes to imply with the law and to make sure they staff are happy with the current working conditions and that they meet the requirements by law. Polices and
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American Plan ( AP) - A billing arrangement under which room charges include the guestroom and three meals‚ Also called as full board / full pension. European Plan (EP) - A billing arrangement under which meals are priced separately or room only plan Modified American Plan (MAP) - A billing arrangement under which the daily rate is including room and two meals‚ generally Breakfast and dinner. Continental Plan ( CP ) - One of the most common / preferred billing arrangement which includes room
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language Good Morning/Afternoon/Evening etc. Informal: what is up‚ long time no tee‚ yeah. Guiding to Front Desk/Reception Counter: Bellboy comes into the scenario. His prime function‚ after greeting is to escort the quest to front desk. After that to guest room it is also called “Room the Guest” Registration: Registration procedures be gins at Front Desk/Reception counter. Front desk personal have to have ready smile at all the times while greeting the guest. As the guest approves the
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Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat‚ a room‚ a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person‚ often on payment of a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room‚ but
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– Head oh HR Date – 31 – October 2011 Elephant Reach - YALA Report on Induction & Training programme for Front Office Supervisors Elephant Reach - YALA Report on Induction & Training programme for Front Office Supervisors Summary This is a report based on an induction programme and training programme for two newly recruited front office supervisors of Elephant Reach – YALA. During the induction the trainees will be given a brief idea about the Hotel background
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