QUALITY OF WORK LIFE ABSTRACT This study quantifies the effect of quality of work life on employees. It aims to gain an insight into current working life policies and practices‚ as well as work life balance issues of employees.Several notable factors that influence quality of work life are adequate and fair compentation; safe and healthy working conditions; opportunity to use and develop human capabilities; opportunity for career growth etc. Quality of work life provides for the balanced relationships
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why not? Total quality service is more important today than it was ten years ago. Quality is a key factor in customer satisfaction and service is expected. In the past quality service may have been an afterthought to some companies‚ now it is essential to remain a competitive and successful business. Satisfied customers are the driving force that keeps a company in business. In my own experiences‚ when I have received poor service from a particular restaurant‚ store‚ service or company I tend
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UNIT 10 (F919) A03 – HOW QUALITY ASSURANCE IS PROMOTED BY SERVICES quality assurance is a system for evaluating the performance‚ the quality if the services they provide i.e. what chamberlayne provie for their service users. Many quality assurance procedures would be set by the central government. Standards‚ governance‚ and quality control are all essential in any care setting like the NHS of any health service. Standards National service frame worls are national standards in certain settings that
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Service means the process aimed at meeting customer expectations‚ which is fundamentally based on the direct or indirect interaction of the customer and the supplier. The result of the service typically manifests itself in an intangible form. Service quality is a way to manage business processes in order to ensure total satisfaction to the customer on all levels (internal and external). It is an approach that leads to an increase of competitiveness‚ effectiveness and flexibility of the entire company
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Topic: Total Quality Service Summary: Total quality service and total quality management as a business strategy designed to add value to customers. It begins by discussing the roots of quality assurance and total quality management‚ and TQM. Also‚ it is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. However‚ most of what has been written on TQM is usually related to manufacturing
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mum ‚ and also my mum and her parents ‚I feel that my mother and grandmother are the people I am closest to in my family. Our family interacts normally within the wider society‚ my mother works as a nurse that travels to other people’s homes to give them care‚ so she regularly interacts with many different people in our society. I interact within the wider society working at my part time job at the chemist; this gives me an opportunity to get to know many people in the community. I interact with
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Empirical Research on Relationship Quality of Work Life and Work Engagement Selahattin Kantena‚ ‚ ‚ Omer Sadullahb a Mehmet Akif Ersoy University‚ Zeliha Tolunay Higher School Of Applied Technology and Management‚ Burdur 15000‚ Turkey b Istanbul University‚ School Of Business‚ Istanbul 34000‚ Turkey Abstract Literature on Quality of Work Life (QWL) is limited and several studies commonly correlates with some variables but no study on QWL has associated with work engagement. This research investigates
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LITERATURE REVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain
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issues (both pro and con) with using the Gaps Model of Service Quality to understand and manage service quality? Servicers in the markets always face the challenge from the judgment of service quality by customers. Service quality‚ generally is taken satisfy customers into account‚ so that it is a critical factor from the perceptions of customer. It is the primary goal to providing a high quality service and customer satisfaction of the service industry currently (Huang‚ Huang & Chen 2003). According
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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