TUTORIAL SHEET: 1 (Module1: Special Theory of Relativity) 1. Describe the Michelson Morley experiment and discuss the importance of its negative result. 2. Calculate the fringe shift in Michelson-Morley experiment. Given that: [pic]‚ [pic]‚ [pic]‚ and [pic]. 3. State the fundamental postulates of Einstein special theory of relativity and deduce from them the Lorentz Transformation Equations . 4. Explain relativistic length contraction and time dilation in special theory of relativity
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Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of
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CUSTOMER SERVICE EXCELLENCE Today’s customers are more aware and empowered‚ and have more bargaining power due to the exponential increase in competition – direct‚ indirect or substitute. In retailing‚ they want hassle-free shopping‚ have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors‚ offer more
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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mandatory requirement of the Bachelor of the Business Administration (BBA) program under School of Business at Independent University this report entitled – “Analysis of Foreign Inward and Outward Remittance under local currency account of HSBC.” - is a connived depiction of the three month long internship program at the Foreign Remittance Department in HongKong and Shanghai Banking Corporation Ltd. The organization attachment started on February 01‚ 2006 and finished on April 31‚ 2006. My organization
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Ethics and Target Marketing: The Role of Product Harm and Consumer Vulnerability Author(s): N. Craig Smith and Elizabeth Cooper-Martin Reviewed work(s): Source: Journal of Marketing‚ Vol. 61‚ No. 3 (Jul.‚ 1997)‚ pp. 1-20 Published by: American Marketing Association Stable URL: http://www.jstor.org/stable/1251786 . Accessed: 12/03/2013 16:10 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms
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Conclusion 11 Recommendations 13 Reference list 14 Appendixes ------------------------------------------------- Introduction For the subject research skills where we supposed to do an research exercise. Our research is going about how foreign students experience their European studies at The Hague University. We have chosen this topic
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2014 615665-662152 [Foreign market analysis] International Marketing Assignment The luxury cosmetics market Table of contents I/ Product & Geographic description of the market2 II/ Demand estimation3 III/ Business climate assessment – The Coface analysis5 IV/ Competition analysis5 V/ Harrel & Keifer’s matrix6 VI/ SLEPT factors applied on Chinese luxury cosmetic7 Social (and cultural) factors7 Legal factors8 Economic factors8 Political factors10 Technological factors10
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result of that‚ the market of china became the most attractive place for the foreign brands. Actually‚ there are many brand had already be succeed in china. According to many economists‚ KFC was the most successful brand‚ which has more than ten years’ experience. “China is the most important market for KFC. “ said by David Gill (the CEO of KFC in United state). ‚ "KFC is still seen as a foreign brand but it’s a foreign brand with local characteristics." “One of the many mysteries of modern marketing
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