Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
Premium Customer service Sales Customer
THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun‚ CSP‚ CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms‚ bad news spreads rather quickly. Don’t think for a moment that your poor performance in servicing your client goes unnoticed. Not only
Premium John Cavil Sales Customer service
MGT 687 In the article‚ “Leading a Supply Chain Turnaround‚” the author Reuben Slone incorporated some innovative solutions to reduce bottle necking to make sure customer/consumer fulfillment was met. The strategy that Reuben Sloan employed seemed basic yet very broad spanning. He spoke of there being 27 different dimensions to this supply chain turn around. While he didn’t name all of the 27 dimensions‚ Sloan made sure to highlight the essential components of his strategy. In accounting
Premium Innovation The Delivery
Handling a Dissatisfied Customer at Newsome Furniture & Appliances Background: Newsome Furniture and Appliances is a small family-owned store that has been in operation for 47 years in Billings‚ Montana. The store employs 16 employees in two locations. Most customers are local residents‚ but there is a steady flow of customers from nearby smaller towns and cities. Most customers shop at Newsome’s store that is located in a large shopping mall outside of Billings. On an average weekday‚ Newsome’s
Premium Customer Customer service Sales
Customer Intimacy When we talk about Apple comes to our mind all the technology and innovation that each year brings Apple to us they offers a wide variety of models and different styles in all of his presentation like macs‚ iPod or iPhone. What makes this brand apple so unique and innovative is the level of relationship between customer at the moment of buying because they are able not just to choose what they want they also personalize their product like the color‚ some details and they even
Premium Apple Inc.
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
Premium Customer service Sales Occupational safety and health
Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
Premium Lunch Dinner The Guest
Goals and Expectations I think I learn best with explanations of some material on the board or also with some pictures or drawings that help me understand what’s going on or how something is composed is really helpful to me. Two learning techniques that are efficient to me are just reading material a couple of times and memorizing important things. I believe memorization is also very useful to me. A learning technique I would like
Premium Psychology Learning Knowledge
Value Proposition Service & Pricing Assignment 3 1. Background/Executive Summary a. My Service is Public Relation Services (for Ford Motor Company) (54180) b. My customer is Ford Motor Company c. My customer is a Service Buyer d. Three key customer characteristics used to target Ford Motor Company are: • Psychographic: Succeeders ( Strong goal orientation‚ confidence‚ work ethic‚ organization ... support status quo‚ stability. Brand choice based on reward‚ prestige - the very
Premium Ford Motor Company Ford Ka
Chapter 10: “High School Expectations” Middle School isn’t over; the end is here at last. The parts of my life that seemed never ending are gone for good. I thought I could not wait until high school‚ but now I wish that it wasn’t here so soon‚ ending my year as an eight grader. I feel lost as my eight grade year comes to a close. The anticipation I once felt about high school has been replaced with not only fear but also the never ending question of what to expect when I get there. High
Premium High school 2005 singles English-language films