Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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Mintzbergs Model on Organisational Structures The Five Parts This note summarises the key features of Henri Mintzbergs theory on the structuring of organisations‚ which he presented in his book The Structuring of Organisations and Structure in 5 ’s: Designing Effective Organizations in the early 1980s. According to Mintzberg organisations are formed of five main parts: Operating core Those who perform the basic work related directly to the production of products and services Strategic apex
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Faculty of Business and Information Technology Programme: BABS / GDABS Lecturer Name: Ann Cameron Paper Number and Name: BUS7371 Assignment Title: Customer Feedback Assignment Official Due date: 30th April 2013 Student(s) to complete: Assignment Plagiarism Declaration I/ we certify that this is my/ our own work and I/we have read and understood the Misconduct or Breach of Assessment Rules (Policy P7/10/8) that is found in the BABS/ GDABS Programme
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traditional shoppers gather information on products and services online‚ but still make the purchase onsite in a traditional setting by visiting a store. Keywords: Perception of shopping‚ Offline shopping consumers‚ Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology enable apparel stores‚ for instance‚ to improve their online services by using personalized virtual models
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MANAGEMENT ON ORGANIZATIONAL PERFORMANCE-A CASE STUDY OF CHILDREN’S AIDSFUND UGANDA STATEMENT OF THE PROBLEM Inventory management has become a very prominent concern for both large and small companies as they strive for better quality and higher customer satisfaction (Mentzer et al. 2000; Chopra and Meindle 2001). According to a recent Deloitte Consulting Survey‚ 91 percent of North American manufacturers rank inventory management as very important or critical to their companies’ success‚ yet only
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Strengths 1. Location: As per the galley located on the top floor of the eight-story building which will create a good view and nice atmosphere to the restaurant. Although this location will make the surroundings more eco-friendly to pull in the customers. 2. Existing infrastructure: As per so many companies working in the building‚ which
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intend to give customer satisfaction. The research indicates the most important aspects to give 100% customer satisfaction that will benefit customers and the company as well. In the past few years significant growth has been noticed on Jollibee Foods Corporation. It has been proved that Jollibee Foods Corporation is the fastest and the largest growing company in the industry of fast food chain. Jollibee also operates branches in different countries wherein they focused and value the culture of the countries
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Creating a Process-Driven Organization at AgCredit 1. Propose an organizational structure for the IT department that you feel would support the transformation of AgCredit into a process-centric organization. AgCredit should appoint a CEO who is responsible for carrying out the strategic plan and will ultimately responsible for managing company operations coupled with a Vice President would oversee operations‚ carry out the strategic plan set forth by the CEO‚ and manage the four separate
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1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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HKUSPACE Introduction to Front Office Operations (Directed Study) The Hotel Organisational Structure Hotels employ a vast number of persons with variety of skills. The larger the hotel‚ the more specialised the tasks. Large hotels have bigger resident populations and provide more services than do many small towns. Hotel organisations follow the pattern of other business institutions. They break up the work force into separate departments‚ with each department entrusted with a share of the
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