The Hotel Organisational Structure
HKUSPACE Introduction to Front Office Operations (Directed Study)
The Hotel Organisational Structure
Hotels employ a vast number of persons with variety of skills. The larger the hotel, the more specialised the tasks. Large hotels have bigger resident populations and provide more services than do many small towns. Hotel organisations follow the pattern of other business institutions. They break up the work force into separate departments, with each department entrusted with a share of the duties and services. Coordinating the whole, unifying the different specialities and directing their joint efforts is the job of the general manager. To gain an overall understanding of hotel organisation, below is an mid-market hotel organisation chart, the staff is divided into eight basic divisions, as follows:
Administration Executive Director / General Manager (Highest ranking authority in the hotel)
Rooms Division
|Front Office |Uniformed service |Housekeeping |
| | | |
|Reservations Front |Concierge |Housekeeper |
|Desk Telephone |Bell Service |Maids |
| | |Public Area |
Food and Beverage
Kitchen Food Service Banquet Operations
Engineering
Repair and
Maintenance
Accounting
Manager Auditor Staffs
Sales and
Marketing
Advertising
Sales
Human
Resources
Manager
Staff
Security
Manager
Guards
1. Administration
Management titles vary from hotel to hotel, the large hotel chains use titles at the corporate level such as: CEO (Chief Executive Officer).
The Hotel Organisational Structure
Hotels employ a vast number of persons with variety of skills. The larger the hotel, the more specialised the tasks. Large hotels have bigger resident populations and provide more services than do many small towns. Hotel organisations follow the pattern of other business institutions. They break up the work force into separate departments, with each department entrusted with a share of the duties and services. Coordinating the whole, unifying the different specialities and directing their joint efforts is the job of the general manager. To gain an overall understanding of hotel organisation, below is an mid-market hotel organisation chart, the staff is divided into eight basic divisions, as follows:
Administration Executive Director / General Manager (Highest ranking authority in the hotel)
Rooms Division
|Front Office |Uniformed service |Housekeeping |
| | | |
|Reservations Front |Concierge |Housekeeper |
|Desk Telephone |Bell Service |Maids |
| | |Public Area |
Food and Beverage
Kitchen Food Service Banquet Operations
Engineering
Repair and
Maintenance
Accounting
Manager Auditor Staffs
Sales and
Marketing
Advertising
Sales
Human
Resources
Manager
Staff
Security
Manager
Guards
1. Administration
Management titles vary from hotel to hotel, the large hotel chains use titles at the corporate level such as: CEO (Chief Executive Officer).