services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and
Free Employment Customer service Management
Executive Summary Best Buy Company‚ Inc. is the multinational retailer of consumer electronics in the United States. Together with its subsidiaries‚ which include Geek Squad‚ Magnolia Audio Video‚ Pacific Sales and Future Shop‚ the company has approximately 4‚000 stores located in the United States‚ Canada‚ Mexico‚ China‚ and Turkey. Best Buy considers their value added approach to customer service‚ by creating positive experiences during the initial purchase and afterward‚ to be the contributor
Premium Best Buy
Five Forces analysis of the Construction Industry in Sweden “The authors conclude that the less competitive a market environment‚ the higher will be the amount of corruption by giving public servants the incentive to extract some of the monopoly rents through bribes.” (Lambsdorf‚ 1999) Industry background: The Swedish construction business consists of four main actors namely JM‚ NCC‚ PEAB and Skanska that historically have had exclusive rights to bid on large-scale governmental projects
Premium Sweden Bribery Political corruption
. Soft Drink Industry Five Forces Analysis: Soft drink industry is very profitable‚ more so for the concentrate producers than the bottler’s. This is surprising considering the fact that product sold is a commodity which can even be produced easily. There are several reasons for this‚ using the five forces analysis we can clearly demonstrate how each force contributes the profitability of the industry. Barriers to Entry: The several factors that make it very difficult for the competition to
Premium Soft drink Coca-Cola
A REPORT ON STRESS LEVEL OF EMPLOYEES AT ASHOK LEYLAND INTRODUCTION Modern lifestyle is full of stress. You have not only to cope with challenges at work but also with stress that you take along with you to work. The problem is that in these difficult times when economy is bad‚ stress at home and workplace are on the rise. Due to changing technology‚ new demands‚ demographic changes‚ increased competition and increase in workload psychological problems related to occupational stress have
Premium Automotive industry Automobile Pearson product-moment correlation coefficient
America’s Privacy The National Security Agency (NSA) is a federal program under the Department of Defense that has the primarily task of global monitoring‚ collection‚ decoding‚ translation and analysis of information and data for foreign intelligence and counterintelligence purposes‚ including surveillance of targeted individuals on U.S. soil. In the mid-1970s‚ the NSA was investigated for the first time by Congress. At that time‚ the order of the NSA was that is “would never direct it’s
Premium George W. Bush Central Intelligence Agency Intelligence
Restaurant manager A restaurant manager is someone who is the ’face’ of a restaurant and whose main responsibilities are to deal with customer service issues‚ as well as to ensure that the food quality coming out of the kitchen is the best it can be. He or she also deals with staffing issues and ensures that everything runs as smoothly and profitably as possible. The Duties and Responsibilities 1.Supervision The managers have to oversee the activities of the kitchen and dining room. Supervisory
Premium Restaurant Customer Employment
all that apply (from the options provided below‚ A-D) It has been suggested that “financial rewards do not guarantee more productivity‚ but paying attention to employees’ motivational needs does” and that “managers need to pay less attention to financial incentives and more to the actual motivation needs of their employees” (Sunday Business Post 2012). This is further supported by the results of the 2011 Mercer’s What’s Working survey where “being treated with respect‚ a work-life balance
Premium Motivation
Best Practices in Critical Thinking and Decision-Making Roberta Walson COM/505 August 8‚ 2010 Robert Maddock Abstract Making decisions‚ generating ideas‚ drawing conclusions and evaluating other people’s opinions require careful thought. People tend to use tools and techniques when making decisions or generating ideas; this process is considered critical thinking. Though these techniques can be very helpful‚ it is important to make sure that you haven’t been manipulated in your decision
Premium Critical thinking
Chapter 12: Human Resource Management A Manager’s Challenge: Happy Employees Provide Exceptional Service at Zappos Points from the case | Interpretation | How can managers ensure that employees will provide excellent service and be happy doing so? | The actions that top‚ middle‚ and first lines managers take to measure their non-managerial employees can give a good performance in their job and in a happy and willing situation. | Zappos * founded in 1999 as a struggling online shoe shop
Premium Tony Hsieh Human resource management Skill