online shopping. In addition‚ the results coincide with national trends for online shopping which show many traditional shoppers gather information on products and services online‚ but still make the purchase onsite in a traditional setting by visiting a store. Keywords: Perception of shopping‚ Offline shopping consumers‚ Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology
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UNDERSTANDING MY OWN CULTURE Bismillahirrahmanirrahim. In the name of Allah‚ Most Gracious and Merciful. If you notice from the recited words you will know that I am a Muslim and let me introduce myself as Nor Laila Binti Hassan. This story begins from 19th century‚ whereby my ancestor who is of a Siamese ethnic came from Siam or now known as Thailand to settle down in Kedah (one of the state in North Malaysia) and married one of the locals. During that time Kedah was started to be influenced
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Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000
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very different settlement. D) Conflict has a minimal effect on interdependent relationships. E) All of the above statements about conflict are true. 6. Which of the following contribute to conflict’s destructive image? A) increased communication B) misperception and
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COMMUNICATION Communication is the process of sending and receiving information among people. Communication is how we interact with our entire world‚ whether spoken words‚ written words‚ gestures‚ music‚ paintings‚ photographs or dance. It is an interaction that allows individuals‚ groups and institutions to share ideas. LEVELS OF COMMUNICATION Based on the number of people involved in the communication process‚ we identify 4 levels of communication. 1. Intrapersonal Communication: This can be described
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EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY‚ BANGLADESH April 29‚ 2012 EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 Has been approved April 29‚ 2012 ____________________
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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Instructor Name: Marvin Jones Control Methods Nikki With being a manager of call center‚ the job comes with many responsibilities. Some of the responsibilities include scheduling and being responsible for other employees’ work ethics and actions. To ensure effective and efficient work of individual employees‚ I would have surveys done by their peers and customers. The surveys will evaluate how well they treat a customer‚ if their customer service is up to par‚ and how well they handle problems
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line managers have a lack of desire to implement HRM. However‚ willingness is essential for someone to perform effectively. Furthermore‚ line managers do not have capacity to implement HRM‚ since they have other‚ more pressing‚ short term operational responsibilities. This short-range focus may result in people management that is generally less effective. Besides‚ line managers have limited skills and competences in HRM due to a lack of training. It is suggested that these low competences are a significant
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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