ASIAN CASE RESEARCH JOURNAL‚ VOL. 9‚ ISSUE 2‚ 283–297 (2005) ACRJ Autobiography of a Manager This case was prepared by Doctoral scholar C. Vijayalakshmi‚ Prof. Satish K. Kalra and Prof. Rajen K. Gupta as a basis for classroom discussion rather than to illustrate effective or ineffective handling of an administration or business situation. Please address all correspondence to: Dr Vijayalakshmi C.‚ Doctoral scholar (OB)‚ Management Development Institute‚ Mehrauli Road‚ Sukhrali‚ Gurgaon – 122001
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Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business‚ and those with the highest level of service will know how to identify those expectations and meet them to the customer’s satisfaction
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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Managers and their subordinates Tina Whittington HSM/220 October 31‚ 2013 Carey Driscoll Rogers Managers and their subordinates Manager’s should make sure that any activity they have with any employee is always active‚ and a positive experience for both them and they employee‚ with this kind of upbeat experience the atmosphere with in the office will always be pleasant‚ which makes for a positive place to work. For some reason there are those managers that kind of stray away from their employees
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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What is the appropriate goal of a firm? Maximization of shareholder wealth is said to be the primary goal of a firm. The financial manager has the responsibility to act in their best interests. Since‚ the common stockholders are the firm’s most important stakeholders to continue operate the business. This goal means that the financial manager can best serve business owners by identifying goods and services that add value to the firm because the market place desires and values what the firm offers
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Chapter I I. Introduction The findings of this research are mostly useful to those (managers and crews) who intend to give customer satisfaction. The research indicates the most important aspects to give 100% customer satisfaction that will benefit customers and the company as well. In the past few years significant growth has been noticed on Jollibee Foods Corporation. It has been proved that Jollibee Foods Corporation is the fastest and the largest growing company
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MANAGEMENT OF BUSINESS The Roles of a marketing manager Marketing managers play many roles‚ and we can describe them with words that begin with the letter D: Detective The marketer is charged with understanding markets‚ and thus must spend considerable time learning about consumers‚ competitors‚ customers‚ and conditions in the markets. This learning takes many forms: formal marketing research studies‚ analysis of market data‚ market visits‚ and discussions with people in the markets. The
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Gujarat University‚ Ahmedabad – MBA Programme Details of the Courses Offered Annexure E Course Code: C101 Economics for Managers (EFM) 1. Course Objective This course is designed to impart knowledge of the concepts and principles of Economics‚ which govern the functioning of a firm/organisation under different market conditions. It further aims at enhancing the understanding capabilities of students about macro–economic principles and decision making by business and government. 2. Course Duration
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