Customer Satisfaction
CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD
A PROJECT REPORT
Submitted in Partial fulfillment of the degree of requirement for the award of
MASTER OF BUSINESS ADMISTRATION
(Marketing & HR)
Submitted by
GAURAB DUTTA Registration No: P07BA126
Under the guidance of
Dr. S. Lalitha
Prof. in Management Studies
BHARATH UNIVERSITY
SCHOOL OF MANAGEMENT STUDIES
Chennai 600073
India
May 2009
School of Management Studies 173, Agaram Road, Selaiyur, CHENNAI 600 073 Ph: 044-22290125, 22290742; Telefax: 044-22293886 Web: www.bharathuniv.com; Mobile 09380408052
CERTIFICATE
This is to Certify that the Project report on “CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD” is a bonafide work and submitted by Mr. Gaurab Dutta in partial fulfillment of the degree of Master of Business Administration, School of Management Studies, Bharath University, during 2007–2009.
This certificate is issued based on the declaration by the candidate.
Dr. S. Lalitha Prof. N. M. Jaffer
(Project Guide) (HOD)
Project Report evaluated & Viva Voice held on …………….
INTERNAL EXAMINER EXTERNAL EXAMINER
DECLARATION BY CANDIDATE
I declare that this project work on “CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD” is a bonafide work done and submitted by me and the research work was carried out under the guidance of Mr. Rajkumar Krishnan, Clearance Supervisor, DHL Express (I) Pvt. Ltd. and under overall supervision of Dr. S. Lalitha, Professor, School of Management Studies, Bharath University.
I further declare that this Project Report does not form of any other project reports or
A PROJECT REPORT
Submitted in Partial fulfillment of the degree of requirement for the award of
MASTER OF BUSINESS ADMISTRATION
(Marketing & HR)
Submitted by
GAURAB DUTTA Registration No: P07BA126
Under the guidance of
Dr. S. Lalitha
Prof. in Management Studies
BHARATH UNIVERSITY
SCHOOL OF MANAGEMENT STUDIES
Chennai 600073
India
May 2009
School of Management Studies 173, Agaram Road, Selaiyur, CHENNAI 600 073 Ph: 044-22290125, 22290742; Telefax: 044-22293886 Web: www.bharathuniv.com; Mobile 09380408052
CERTIFICATE
This is to Certify that the Project report on “CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD” is a bonafide work and submitted by Mr. Gaurab Dutta in partial fulfillment of the degree of Master of Business Administration, School of Management Studies, Bharath University, during 2007–2009.
This certificate is issued based on the declaration by the candidate.
Dr. S. Lalitha Prof. N. M. Jaffer
(Project Guide) (HOD)
Project Report evaluated & Viva Voice held on …………….
INTERNAL EXAMINER EXTERNAL EXAMINER
DECLARATION BY CANDIDATE
I declare that this project work on “CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD” is a bonafide work done and submitted by me and the research work was carried out under the guidance of Mr. Rajkumar Krishnan, Clearance Supervisor, DHL Express (I) Pvt. Ltd. and under overall supervision of Dr. S. Lalitha, Professor, School of Management Studies, Bharath University.
I further declare that this Project Report does not form of any other project reports or