Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
Premium Bank Online banking Customer service
and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile communications
Premium Dimension Service Service system
affordability of health insurance‚ lowering the uninsured rate by expanding public and private insurance coverage‚ and reducing the costs of healthcare for individuals and the government; it introduced a number of different stuff- including mandates‚ subsidies‚ and insurance exchanges- meant to increase coverage and affordability. Obamacare offers a number of new benefits‚ rights and protections‚ including provisions that let young adults stay on their parents plan until 26; stop insurance companies from
Premium Health care Medicare Health insurance
A REPORT ON STRESS LEVEL OF EMPLOYEES AT ASHOK LEYLAND INTRODUCTION Modern lifestyle is full of stress. You have not only to cope with challenges at work but also with stress that you take along with you to work. The problem is that in these difficult times when economy is bad‚ stress at home and workplace are on the rise. Due to changing technology‚ new demands‚ demographic changes‚ increased competition and increase in workload psychological problems related to occupational stress have
Premium Automotive industry Automobile Pearson product-moment correlation coefficient
FIRE INSURANCE Overview Fire insurance is a form of property insurance which protects people from the costs incurred by fires. When a structure is covered by fire insurance‚ the insurance policy will pay out in the event that the structure is damaged or destroyed by fire. A fire insurance policy involves an insurance company agreeing to pay a certain amount equivalent to the estimated loss caused by fire to the insured‚ within the time specified in the contract. The indemnity is subject to change
Premium Insurance
INSURANCE 2020 – THE PATH AHEAD Introduction Insurance is a social device which help the public to transfer the risk which is integrated part of the human life. It’s been years this term called insurance generated. Now one of the most emerging and greening sector in India is insurance. The needs and preference of a customer is changing day by day. The people are more aware about the need for diverting the risk to a third party by taking insurance. They also consider insurance as an investment
Premium Insurance Marketing
Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration‚ Management‚ and Operations Commons Recommended Citation Bae‚ Young Han. "Three essays on the customer satisfaction-customer loyalty association." dissertation‚ University
Premium Doctor of Philosophy Marketing Thesis or dissertation
A Brief History of Insurance From the early days of civilisation men have formed societies whose members promised to help each other in the event of a misfortune. As early as 900 BC‚ the merchants of the Rhodes Island in the Mediterranean agreed to share certain risks among themselves. The modern concept of insurance — where insurers collect small premiums from their policy holders‚ pay claims to those of them who had incurred losses and make a profit for taking the risks after deducting business
Premium Insurance
An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
Premium Concept Community college Marketing
UNIT 3 GENERAL INSURANCE General Insurance: Principles‚ products (Fire‚ Marine‚ Motor vehicles‚ public liability‚ third party insurance‚ medi-claim and health policies‚ group insurance‚ burglary insurance). 1 Sunil Kushwaha INTRODUCTION Insurance is an important aid to minimize the effect of uncertainties of life as well as property. With the increasing complexities in our personal and professional life‚ the range of risks that the insurance companies accept has also expended
Premium Insurance