economic driver in developing countries. Since it offers more work opportunities than product based commodities‚ the service sector has been taken seriously in Malaysia as it is the key driver towards its growth. The main focus of this study is to look at the service industry that faces a major problem of employee turnover. In a much smaller scope; the focus would be on employee turnover in the hotel‚ retailing‚ call center‚ kitchen department which had not been explored quite significantly. The study would
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management411.net/why-performance management-is-important-2/ Kee‚ K Kee‚ K. (2012). Week 3: Job Analysis‚ Job Description‚ and JS [Powerpoint slides]. Unpublished manuscript‚ University of Norton‚ Phnom Penh‚ Cambodia Kee‚ K Kee‚ K. (2012). Week 7: Employee Training [Powerpoint slides]. Unpublished manuscript‚ University of Norton‚ Phnom Penh‚ Cambodia Mathis‚ L Noe‚ R. A.‚ (2008)‚ et al.‚ Human Resource Management: Gaining a competitive advantage (6th Ed.)‚ McGraw-Hill International. Srinivasan
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A. Introduction Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from comparing a products’ outcome to his/her expectations. If the performance falls short of expectations‚ the employee is dissatisfied and if it matches the expectations‚ the employee is satisfied. A high satisfaction implies improvement in efficiency and performance doing work or service. The process is however‚ more
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ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS APRIL 2011 VOL 2‚ N O 12 Extent of training in Banks and its Impact on employees motivation and involvement in job Muhammad Farhan Akhtar‚ Khizer Ali‚ Miss Shama Sadaqat‚ Shoaib Hafeez M.Com‚ Hailey College of Commerce‚ University of The Punjab‚ Quaid-e-Azam Campus‚ Lhr.‚ Pakistan. Abstract Banking sector of Pakistan is characterized by the high competition and in order to survive in the market place‚ employers have
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Impact of IT on the Banking Sector This presentation analyzes the performance of major banks in terms of productivity and profitability in the pre and post e-banking period. Under the regime of banking sector reforms‚ IT Act of 1999 gave new dimensions to the Indian banking sector. IT has created transformation in banking structure‚ business process‚ work culture and human resource development. It has affected the productivity‚ profitability and efficiency of the banks to a large extent. The
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investment image. Project Requirements Bank of China is one of main bankers in banking industry. BOC has around 200 branchs in Hong Kong area. It provided allround banking servics such as account services‚ cash deposite‚ MPF‚ investment services‚ credit card‚ currency exchange and loan services etc...... Due to Bank of China established in Hong Kong 100 years‚ their major customer is in mass market worker and bank employee most are not university graduate ‚ so their major business style is customer
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and more common. As we know‚ the employee turnover of hospitality industry is quite higher than other industries. In 2004‚ Wildes warned that hospitality would face a significant work force deficit of quality managers in the near future. Not only is there a shrinking labor pool due to other industries attracting our potential managers (i.e.‚ retail‚ banking‚ and healthcare) (American Express‚ 2006)‚ but turnover continues to be a significant problem. High turnover not only causes the hotels lose their
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FINANCIAL INCLUSION: banking the unbanked Aluwani Nengovhela Milpark Business School Research paper on financial inclusion by the banking sector 18/10/2013 EXECUTIVE SUMMARY Millions of South Africans are either not banked (as many as 13 million people) or are under-banked by the banking sector and are therefore financially excluded. The exclusion of so many South Africans from the financial system‚ limits the ability of a material portion of the population to ultimately
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Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research‚ the significance
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MERGERS AND AQUISITIONS IN BANKING SECTOR Research project submitted to Deppt. Of Management Studies and Computer Applications For Partial fulfilment for award of degree in Masters of Business Administration‚ (MBA) Punjab Technical University‚ Jalandhar. (2011) Supervised By: Submitted By: Dr. H. S. Gill Ravinder Preet Assistant Professor
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