SERVICE SECTOR MARKETING [pic] [pic] [pic][pic] [pic] A PROJECT ON BANKING SECTOR CONTENTS ✓ AN INTRODUCTION TO BANKING SECTOR IN INDIA ✓ PEST ANALYSIS ✓ 7P’s OF BANKING SECTOR ✓ BLUEPRINTING ✓ 4I’s OF BANKING ✓ RATER ANALYSIS FOR INDIAN OVERSEAS BANK ✓ MARKET SEGMENTATION ✓ COMPLAINT HANDLING–HDFC BANK ✓ CASE STUDY-I ➢ RATER ➢ SERVICE RECOVERY ➢ FISH BONE ✓ CASE STUDY-II (ICICI BANK)
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SECTOR ANALYSIS BANKING SECTOR IN INDIA • SUMMARY GROWING LENDING AND DEPOSIT: Total lending and deposits have increased at CAGR of 22.8 per cent and 21.2 per cent‚ respectively‚ during FY06-13 • HIGHER ATM PENETRATION: Total number of ATMs in India have increased to 1‚04‚500 in 2012 and is further expected to double over the next two years • RISING RURAL PENETRATION: With the help of Financial Inclusion Plan (FY10-13)‚ the banking connectivity in India increased more than threefold to
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American Apparel: Employee Turnover When our interviewees were asked the question: “Have you ever considered quitting? If so‚ for what reasons?”‚ each one of our interviewees answered yes. They each stated that they were either currently looking for a new job or have already found other jobs that better suite their needs. Employee turnover takes place when an employee willingly leaves their job and must be replaced. High employee turnover can be damaging to a company due to the fact that hiring
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Minimizing Employee Turnover in a Clinical Environment by Creating Job Satisfaction Allison Johnson Cornerstone University Abstract A collection of peer-reviewed articles were used to examine the link between job satisfaction and employee turnover‚ as well as how to effectively use work motivation to decrease employee turnover rates. Though the literature surveys various types of studies in multiple settings‚ overall it indicates that
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relevant to employee turnover aspect with regards of employee dissatisfaction on different dimensions towards impacts of employee turnover. There were four dimensions used in this research as employee dissatisfaction which is management style‚ work environment‚ training and development and personal factors. The quantitative survey with 50 respondents took part has been adopted in this research. A set of self developed structured questionnaire titled Employee Turnover: Factor and Impact of Employee Dissatisfaction
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Abstract The purpose of this study was to identify the training needs among employees of Public sector bank. In the current dynamic business environment training has become indispensable. The biggest challenge of human resource managers is to train the employees to produce desired results. In the cyclical process of training‚ training needs analysis is the first step which analyses the areas where training is essential. Total 100 respondents responded to the pre-tested questionnaire‚ for which Cronbach’s
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1. Give examples for the supply chain types. Then mention the type is being used in your company. Integrated Make to Stock The integrated make-to-stock supply chain model focuses on tracking customer demand in real time‚ so that the production process can restock the finished-goods inventory efficiently. This integration often is achieved through use of an information system that is fully integrated. Examples: 1- Starbucks Coffee (starbucks.com) 2- It is a usually associated with the
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1 INDUSTRY PROFILE 2.1 FINANCIAL MARKETS A financial market is a market in which people and entities can trade financial securities‚ commodities‚ and other fungible items of value at low transaction costs and at prices that reflect supply and demand. Securities include stocks and bonds‚ and commodities include precious metals or agricultural goods. Types of financial markets * Capital markets which consist of: * Stock markets‚ which provide financing through the issuance
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services. Banks accept deposits and make loans or make an investment to derive a profit from the difference in the interest rates paid and charged‚ respectively. In India the banks are being segregated in different groups. Each group has their own benefits and limitations in operating in India. Each has their own dedicated target market. Few of them only work in rural sector while others in both rural as well as urban. Many even are only catering in cities. Some are of Indian origin and some are
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CRM & the Banking Industry http://www.ehow.com/how_6808577_implement-crm-banks.html Carl Wolf Currently residing in Coral Gables‚ Florida‚ Carl Wolf has been a banker and financial services professional for the past 41 years. He began to publish online articles about his profession in 2009. Wolf holds an associate degree from Los Angeles City College and a certificate in international banking. CRM & the Banking Industry Customer Relationship Management (CRM) helps banks to
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