nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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Assignment 2.1: Policemen of the World Thesis and Outline Stephanie Clay Strayer University 24 May 2014 Introduction Over the last seventy years‚ the U.S. Military has developed into one of the main tools used by our International Partners to manage complex crisis that pose a serious threat to international peace and security past the United States borders. The number of military personnel that are being deployed to investigate‚ assist when peacekeeping is greatly needed has grown in
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Rani Samudrala Mrs. Graham English 10 H. 8 April 8‚ 2013 Texting & Driving: 1 Way 2 Die Keep your thumbs down while you’re on the Road Aaron Brooker‚ 19 year old student‚ didn’t know that he would have his last ride as he was going home at 75 miles after spending the weekend with his girlfriend. He later on decided to send her text message- and the next thing you know‚ he was wounded up pinned under a semi. The toll: two broken femurs‚ a broken kneecap and ankle‚ severe nerve damage to
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There are various causes that led to World War 2. One of these causes was the signed Nazi Soviet pact between German leader Adolf Hitler and Russian leader Joseph Stalin; this cause triggered the beginning of World War 2. The first reason that the Nazi Soviet pact was a cause of World War 2 was because the agreement Gave Hitler an opportunity to invade Poland because Hitler thought Stalin would be blinded because of the agreement. This caused the war because Neville Chamberlain said he would declare
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Case Study 2: Xerox [Type the document subtitle] 10/7/2014 Organizational Behavior Fall 2014 Professor Falcone Case 2: Xerox Q 1: How would Xerox define Diversity? How has the definition changed over the years? A 1: Diversity means more than race and gender. Diversity means creating an environment where all employees can grow to their fullest potential. The first chairman of Xerox‚ Johnson C. Wilson had the commitment to diversify. Chairman Wilson took proactive steps to create
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Unit 2 Task 2 [P2] Describe the main employability‚ personal and communication skills required when applying for a specific job role. Employability Skills • Specific Job Role: Deputy Head Teacher for Thomas More Catholic School Employability skills can be defined as the transferable skills needed by an individual to make them employable‚ along with good technical understanding and subject knowledge‚ employers often outline a set of skill that they want from an employee. They are the skills and
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1. At what point‚ if ever‚ did the parties have a contract? Subsequent to reading the scenario‚ I discovered that there was a contract in place when BTT sent an email to Chau talking about the original terms of agreement. BTT sent Chou an e-mail where the topic line read “Strat Deal.” This email reiterated the main elements of the agreement. The elements included fees‚ the rights and responsibilities of both parties‚ and the length of time the project should be done.” This is when the contract
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Accountancy ASSESSABLE INCOME: RESIDENCY‚ DERIVATION AND SOURCE 1.0 INTRODUCTION 1.1 Section 6-5: The Pivotal Section of Assessable Income 2.0 RESIDENCY 2.1 Who is a Resident for Taxation Purposes? 2.2 Test 1: The Resides Test 2.3 Test 2: The Domicile Test 2.4 Test 3: The 183 Day Test 2.5 Test 4: The Superannuation Test 3.0 DERIVATION OF INCOME 3.1 Derivation is a Timing Concept 3.2 Cash v Accruals Basis 3.3 Income from Personal Exertion 3.4 Trading (Business) Income 3.4.1
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language does not develop as much as it does in the first 7 years of the child’s life. Between the age of 7 and 12 years a child will need support in tackling the complexities of spelling‚ Their vocabulary will grow if adults introduce new words and new ways of using language and they should be able to Speak fluently and describe complicated happenings‚ they will tend to read out loud‚ the child should Know the different tenses and grammar. Intellectual The brain develops in response to stimulation
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Number: MD1133307 Address: 22 St Marks Grove Rawcliffe York Postcode: YO30 5TS Course: Human Resource Management Assignment Number: 2 Date Submitted: 30th July 2014 Number of pages: 11 Email: s.platts1986@googlemail.com What is a Trade Union? The Trade Union came into fruition in 1867 where it was realised that employees where submitted to long working hours‚ low pay and no benefits. Employees had no rights within the work place and little influence on how the workforce was run‚ yet a better
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