A Queueing System Study for Refueling Service at Shell Gasoline Station of Mahayag, Isabel, Leyte

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  • Topic: Queueing theory, Cumulative distribution function, Queue area
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A QUEUEING SYSTEM STUDY FOR REFUELING SERVICE AT SHELL GASOLINE STATION OF MAHAYAG, ISABEL, LEYTE

Undergraduate Thesis

VISAYAS STATE UNIVERSITY
Visca, Baybay City, Leyte, Philippines

DENNIS RODADO ARAÑO Second Semester S.Y. 2009-2010

A QUEUEING SYSTEM STUDY FOR REFUELING SERVICE AT SHELL GASOLINE STATION OF MAHAYAG, ISABEL, LEYTE

VISAYAS STATE UNIVERSITY
Visca, Baybay City, Philippines

DENNIS RODADO ARAÑO

April 2010

VISAYAS STATE UNIVERSITY Visca, Baybay, Leyte 6521-A COLLEGE OF INDUSTRIAL TECHNOLOGY Department of Engineering UNDERGRADUATE THESIS NAME OF STUDENT: DENNIS RODADO ARAÑO

DEGREE:

Bachelor of Science in Industrial Engineering

THESIS TITLE:

A QUEUEING SYSTEM STUDY FOR REFUELING SERVICE AT SHELL GASOLINE STATION OF MAHAYAG, ISABEL, LEYTE

APPROVED: ENGR. ARTVIN B. BOLLEDO, Thesis Adviser Date: ___________

REVIEWED: Student Research Committee

ALBERTO S. PASANA M.Eng, Chairman

Date: ___________

ENGR. ANNA MARIE G. RAMIREZ, Member

Date: ___________

APPROVED: ENGR. JOVELINO A. AMORES, Department Head Date: ___________

RECORDED: GLORIA C. GERMAN, College Registrar Date: ___________

TRANSMITTAL

The undergraduate thesis attached hereto, entitled “A QUEUEING SYSTEM STUDY FOR REFUELING SERVICE AT SHELL GASOLINE STATION OF MAHAYAG, ISABEL, LEYTE,” prepared and submitted by DENNIS RODADO ARAÑO in partial fulfillment of the requirements for the degree of Bachelor of Science in Industrial Engineering is hereby accepted.

ENGR. ARTVIN B. BOLLEDO Adviser ____________________ Date

Accepted as partial fulfillment of the requirements for the degree of Bachelor of Science in Industrial Engineering.

ALBERTO S. PASANA M.Eng. Chairman, Student Research Committee ___________________ Date

ENGR. JOVELINO A. AMORES Department Head ______________________ Date

VISAYAS STATE UNIVERSITY Visca, Baybay, Leyte

DEPARTMENT OF ENGINEERING

GENERAL EVALUATION OF THE STUDENT THESIS

TITLE: A Queueing System Study for Refueling Service at Shell Gasoline Station of Mahayag, Isabel, Leyte. General comment of the Adviser or Chairman of the Panelist and the Department Head (Please check the appropriate box or blank). Thesis is strongly recommended for publication _______________ As approved _______________ Needs revision _______________ Needs to be rewritten Thesis may be published _______________ As approved _______________ Needs revision _______________ Needs to be rewritten Thesis is not recommended for publication. Give reason why not. If one of the reasons is objectionable methodology, explain further why it was not corrected or improved and why the thesis was accepted.

ENGR. ARTVIN B. BOLLEDO Adviser ___________________ Date ENGR. JOVELINO A. AMORES Department Head ______________________ Date

ACKNOWLEDGMENT

The study would not be possible for the researcher to done it without the help of numerous persons whom in a way contributed and allocate some of their time in the fulfillment of the project.

To the adviser of the researcher Artvin B. Bolledo, the researcher would like to extend his appreciation and gratitude for his very substantial ideas and concerns during the preparation of this study.

To the class adviser of the researcher Engr. Anna Marie G. Ramirez for her sincere dedication to this subject Undergraduate Thesis.

Special thanks to the Isabel Shell company, To the manager Engr. Romelo Mappala, EMAI , for allowing the researcher to study and allocate much time to continue his study and showing his incomparable support in the realization of the project.

To special friend, friends and classmates, whom in a way or another has given encouragement, comfort and joy through any circumstances brings courage and challenge to the researcher.

To the researchers dearest parents for their unconditional love, patience, guidance and trust, for the support, whether financial, moral, prayers and understanding. The researcher truly appreciated and...
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