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0Academy of Management Review, 1984, Vol 9, No. 4, 712-721.
Meta-Analysis of Between Individual and Individual
the Relationships Job Satisfaction Performance1
M. M. PETTY GAIL W. MCGEE JERRY W. CAVENDER
literature Thecorrelational the concerning relationships betweenindividual job satisfactionand individual performancewasanalyzed,usingthe metaanalysistechniquesof Hunter, Schmidt,and Jackson (1982). Higher and more consistentcorrelationsbetweenoveralljob satisfactionand performancewereindicated thanthosepreviouslyreported. Relationships between JDI measuresof job satisfactionand performancewerenot as high or as consistent thosefound betweenoverall satisfaction performance. as job and Perhaps the most controversial issue that has evolved from decades of research on employee attitudes and employee behavior is the job satisfactionjob performancerelationship. More than two decades of organizational research have been devoted to understanding the satisfaction-performance relationship; yet, the issue has remained unresolved. Although empirical efforts to unravel the satisfactionperformance dilemma have diminished in recent years, the controversy has remained alive (Johns, 1983; Schermerhorn, Hunt, & Osborn, 1982; Steers, 1981). The decline in the growth rate of labor productivity during the last two decades (Capdevielle, Alvarez, & Cooper, 1982) in combination with the results of two national surveys of American workers that have indicated a widespread decline in job satisfaction (Cooper, Morgan, Foley, & Kaplan, 1979; Quinn & Staines, 1978) also have intensified interest in the nature of the relationship.
to the satisfaction-performance relationship:
1. Satisfactioncauses performance (s-p) 2. Performancecauses satisfaction(p-s) 3. The satisfaction-performancerelationship is moderatedby a numberof other variables.
SatisfactionCauses Performance Theviewpoint satisfaction that causesperformance has its roots in human relations theory, which emerged from the Hawthorne studies of the late 1920sand early 1930s(Filley, House, & Kerr, 1976; Schwab& Cummings,1970).Vroomstatedthat "it wastypically assumedby mostpeopleassociated with the humanrelationsmovementthatjob satisfaction was positivelyassociatedwith job performance.In fact human relationsmight be describedas an attemptto increase productivity satisfying...