Job Satisfaction at Wells Fargo

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Chapter 4

Results and Display of the Data Collection

Statement of Project Purpose
The purpose of the study is to examine the correlation between job performance and job satisfaction as it relates to bankers who were hired directly in to Premier sales (external) versus those who were hired with previous experience from the Consumer sales department (internal). The primary question to be answered is: Is job satisfaction a major contributing factor to employee performance? In addition to answering this question, the correlation between job satisfaction and job performance could aid investigating employee retention within Wells Fargo Sioux Falls Premier sales. It can also answer the secondary question: Does satisfied, well-performing bankers come from the internal or external candidate pool? Report on the Data Collection Experience

The Premier Sale Queue consists of fifty-one employee who work with our Wells Fargo Customers. The Survey was delivered by email on Wednesday April 20, 2011. Employees were given three day to complete their survey through an online survey tool. This ensured confidentiality and gave bankers the ability to give their feedback in a private setting. Survey participation was 44%, with fifty –one surveys being set out and twenty –two participants responding. Due to the busy call center environment, employees being sent numerous emails and the overall workload give out, survey participation was a challenge.

Statistical Analysis and Display of Data
The data was analyzed giving thought to the main hypothesis: to find relationships between job performance and job satisfaction. Each factor was rated on a 1-5 Likert scale (1 being strongly agreed and five being strongly disagree). The survey collected 22 responses overall however question number 3 and 8 collected only 21 responses out of a possible 22.

Figure 1

Overall Job Performance
Questions 11-14 rated overall job performance of participants. Participants were asked to...
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