What Are the Attraction and Motivation Factors of Management Level of Hotel Employees in Hong Kong?

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Introduction
Hong Kong is famous for the hotel industry, and many people want to work in this industry. However, what really attract them to work for the hotel? Previous study shows that for the Asian countries such as Hong Kong, Japan the money is their primary goals for working. (Lam 2001 p.157). In different culture, they have different goal they are aim. As the Asian have a higher expect for the money as their concern, it is normal, because in Asia, their income and their expense are never get balance. The researcher want to find out is the management level feels the same as the normal staff. The reasons are that firstly, the management level gets higher salary then the normal. Secondly, the requirement for the manager already included they have to have the self-motivate skills. In fact, it showed that Hong Kong’s worker do not have the maximum hours for working hours in their law, this is pretty surprise that a highly developed city like this does not have the maximum working hour to protect the employees. This is a very demotivate factor for the workers, cause in the hospitality industry, they already suffering from intense load of works and long shifts. The researcher wants to find out after all these factors that effect for the employees, what will be the motivator for them to stay in this industry. The morale for Hong Kong’s worker is extremely low, due to low pay and long hour of working. For this research, to find out the real job related motivators, after that the hotel can have better communicate with the staff and prevent the high turn-over rate in this industry. In long term, if the employees are happy, the customer will benefits from it, the satisfaction of the customer can be increase if all of them are motivated. The aim of the research is to explore why Hong Kong people wants to work in the management level hotel industry The objectives are to examine the key elements of the hospitality industry that attract employees. To review the workplace motivation theories applicable to the hotel industry. To identify what attracted middle-level managers to work in the hotel industry in Hong Kong. To examine the factors which create motivation in their current management roles.

Literature Review

(Maslow 1943 cited in Wong 2008) has developed five hierarchies of the human needs, which are psychological, safety, social, esteem and self-actualization. It is the basic concept of the motivation for the workers. It also related to the workers, especially the hotel employees. It is because after they get the job they have to consider whether they like the job or not

The research is interesting in finding out what are the factors that can be affect the managers to motivate them in the workplace nowadays in Hong Kong. As the previous experience of the researcher, motivation is a very important factor to the employee. “Most of the literature on employee turnover suggests that labour turnover is a `hidden cost for most organizations. Additional recruitment and training costs must be incurred as well as a resulting decrease in productivity.” (Lam 2001p.157) The high turnover rate not only a concern about the employee, it is also affect the company that hired them. If the hotels always losing their staff, they have to spend more time to hire all of them back. Thus, they have to train them all over again, wasting time and manpower on it. At last, the productivity of the company would drop because of this as well as the revenue. It can be preventing if the hotels know what the factors that affect the employee are. Which are the factors that motivate them, to keep them happy in the company, and the productivity can be increase.

The researcher wants to know besides money, what is going to attract people working in hotel industry. According to (Lam 2001 p.158), it shows that the previous study found that for the Asian countries such as Hong Kong, Japan the money is their primary goals for working....
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