Wgu Est1 Task 2
Welcome to Shine Sun Tan! We are so excited that you have made the decision to join our team! We have the brightest stars in the business and are so happy you have chosen to shine with us! Here at Shine Sun Tan we are not only dedicated to our clients but also our employees. We strive to provide our employees with a positive, pleasant, and fun work atmosphere. We believe if our employees are happy and taken care of, then they will do the same for our clients. In order for us to remain the best in the business we must follow a few guidelines and procedures set by Shine Sun Tan. Please take a moment to read over our Ethics Program as this will be knowledge you will use on a daily basis here at Shine!
A. Standards and Procedures
Code of Ethics: …show more content…
To ensure that all employees are always doing the right thing and have good conduct Shine Sun Tan will participate in a Secret Shopper Program. This program has been set up to audit and monitor our stores and employees on a regular basis. Corporate employees from our Secret Shopper Team will regularly visit our salons. These secret shoppers will come in a minimum of twice a week on a weekly basis to sign up for new tanning packages, tan, buy products, ask questions, and sometimes act as upset, unruly clients. You will never know who our secret shoppers are, as we will have multiple different ones and they will always act as a normal customer. This Secret Shopper Program has been put in place so that not only can managers, assistant managers, and fellow employee monitor employee conduct but so can corporate employees. By having this Secret Shopper Program in place we feel that it will encourage our employees to always be on their best behavior and always do the right thing in every …show more content…
This even includes evaluating the effectiveness of our Ethics Program. We will have four procedures put in place to help us evaluate our program.
1. We will provide clients with survey cards for each visit which they have the option to fill out. These cards will ask our clients to rate our salon staff on a scale of 1-10 on their appearance (are the in uniform and presentable), level of respect, trustworthiness, responsibility, fairness, citizenship, and caring nature.
2. Our Secret Shopper Team will also complete survey cards for each of their visits. These surveys will not only include the same as the customer surveys but they will also include a more detailed experience about their time spent at the salon and about the person or persons they dealt directly with each time.
3. Your manager or direct supervisor will complete monthly reviews on your performance. These performance reviews will largely include your ethical understanding of Shine Sun Tan ethics program and how you display your knowledge and understanding of it in your daily work.
4. Employee question and suggestion box. Suggestions and questions will be taken into consideration and will be addressed at our monthly Ethics
A. Standards and Procedures
Code of Ethics: …show more content…
To ensure that all employees are always doing the right thing and have good conduct Shine Sun Tan will participate in a Secret Shopper Program. This program has been set up to audit and monitor our stores and employees on a regular basis. Corporate employees from our Secret Shopper Team will regularly visit our salons. These secret shoppers will come in a minimum of twice a week on a weekly basis to sign up for new tanning packages, tan, buy products, ask questions, and sometimes act as upset, unruly clients. You will never know who our secret shoppers are, as we will have multiple different ones and they will always act as a normal customer. This Secret Shopper Program has been put in place so that not only can managers, assistant managers, and fellow employee monitor employee conduct but so can corporate employees. By having this Secret Shopper Program in place we feel that it will encourage our employees to always be on their best behavior and always do the right thing in every …show more content…
This even includes evaluating the effectiveness of our Ethics Program. We will have four procedures put in place to help us evaluate our program.
1. We will provide clients with survey cards for each visit which they have the option to fill out. These cards will ask our clients to rate our salon staff on a scale of 1-10 on their appearance (are the in uniform and presentable), level of respect, trustworthiness, responsibility, fairness, citizenship, and caring nature.
2. Our Secret Shopper Team will also complete survey cards for each of their visits. These surveys will not only include the same as the customer surveys but they will also include a more detailed experience about their time spent at the salon and about the person or persons they dealt directly with each time.
3. Your manager or direct supervisor will complete monthly reviews on your performance. These performance reviews will largely include your ethical understanding of Shine Sun Tan ethics program and how you display your knowledge and understanding of it in your daily work.
4. Employee question and suggestion box. Suggestions and questions will be taken into consideration and will be addressed at our monthly Ethics