Week 8 Governance Survey 2014
Mgt 710 Process Innovation and Management
Homework Exercise
The objective of this homework is to understand how business processes are managed in organizations.
A. Students who are working in an organization
Please have the attached survey completed by a business manager who is senior enough to have a perspective on the processes in a major part of the organization. You should be able to complete the questions in Section A of the survey yourself. The remaining questions in the survey should be completed by the business manager. The manager can be asked to complete the survey and return it to you or, preferably, you could arrange a short 20-minute interview with the manager and complete the questions during the interview.
In addition to returning the questionnaire, please provide approximately one page of comments on what you have learnt about Business Process Governance in your organization (or in general if you are not currently working.) If you have any suggestions for improving the questionnaire, please let me know.
Note: The primary interest here is in business processes – not the processes that are internal to the IT department such as help desk or hardware and software procurement processes.
B. Students who are NOT working in an organization and do not have access to a senior manager who would be knowledgeable about process governance.
Write a 4-page essay on process governance by carrying out the following steps:
a. Access Yahoo HotJobs, make five different queries by entering the following search terms: “Business Process Manager”, “Business Process Analyst” and “Business Process Owner” “Business Analyst” and “Project Manager”. Tabulate and comment on the results. What have you found out about the qualities that companies are looking for in the process management area? What have you found out about the relative demand for each of these job catefories?
b. Describe an experiment that could be conducted to further analyze this data.
Homework Exercise
The objective of this homework is to understand how business processes are managed in organizations.
A. Students who are working in an organization
Please have the attached survey completed by a business manager who is senior enough to have a perspective on the processes in a major part of the organization. You should be able to complete the questions in Section A of the survey yourself. The remaining questions in the survey should be completed by the business manager. The manager can be asked to complete the survey and return it to you or, preferably, you could arrange a short 20-minute interview with the manager and complete the questions during the interview.
In addition to returning the questionnaire, please provide approximately one page of comments on what you have learnt about Business Process Governance in your organization (or in general if you are not currently working.) If you have any suggestions for improving the questionnaire, please let me know.
Note: The primary interest here is in business processes – not the processes that are internal to the IT department such as help desk or hardware and software procurement processes.
B. Students who are NOT working in an organization and do not have access to a senior manager who would be knowledgeable about process governance.
Write a 4-page essay on process governance by carrying out the following steps:
a. Access Yahoo HotJobs, make five different queries by entering the following search terms: “Business Process Manager”, “Business Process Analyst” and “Business Process Owner” “Business Analyst” and “Project Manager”. Tabulate and comment on the results. What have you found out about the qualities that companies are looking for in the process management area? What have you found out about the relative demand for each of these job catefories?
b. Describe an experiment that could be conducted to further analyze this data.