Week 11: Jet Blue and Westjet: A Tale of 2 IS Projects
Sol 1:
Over the previous years, customers have been sufficiently hinging upon carrier reservation systems to book their tickets, store arranges, pay for the tickets and in like manner check-in on the web. There has also been advancement in speedier support times which speeds up stretched customer satisfaction since customers can mastermind, book and pay on the web. Air transport associations are prepared to settle on outstanding essential decisions on which track to store on and how to improve their help by picking up doorway to past records about their customers recovered by the system or framework.
Sol 2:
WestJet moreover utilized an extraordinary arrangement of money for testing the structure and planning the delegates well early of course there was an heightened danger of hurting the imprint name since other incorporating issues for instance online website slams made customers wrathful and conveyed a horrible reputation. In the wake of seeing what happened to WestJet, JetBlue tested a equivalent threat of losing customers all through the redesign framework or system despite they would have been wise to reason costs to development a go down site.
Sol 3:
WestJet would have been wise to supervise a huge amount of scenarios by empowering new framework however JetBlue learnt from the scenarios of WestJet and took wellbeing measures. WestJet would have done well to trade around 840000 records and it took an incredible arrangement of time. Customers were not satisfied because of their direct work and it demolished their reputation.
Sol 4:
I would apparently check the structure before I enable new reservation framework. They may too enroll more staff for the reason that reports could be traded effectively. They might simultaneously have done diverse steps and investigate before performing the previously stated courses of action. On the off chance that something happens with new framework then they may also have move down and distinctive ways so customer
Over the previous years, customers have been sufficiently hinging upon carrier reservation systems to book their tickets, store arranges, pay for the tickets and in like manner check-in on the web. There has also been advancement in speedier support times which speeds up stretched customer satisfaction since customers can mastermind, book and pay on the web. Air transport associations are prepared to settle on outstanding essential decisions on which track to store on and how to improve their help by picking up doorway to past records about their customers recovered by the system or framework.
Sol 2:
WestJet moreover utilized an extraordinary arrangement of money for testing the structure and planning the delegates well early of course there was an heightened danger of hurting the imprint name since other incorporating issues for instance online website slams made customers wrathful and conveyed a horrible reputation. In the wake of seeing what happened to WestJet, JetBlue tested a equivalent threat of losing customers all through the redesign framework or system despite they would have been wise to reason costs to development a go down site.
Sol 3:
WestJet would have been wise to supervise a huge amount of scenarios by empowering new framework however JetBlue learnt from the scenarios of WestJet and took wellbeing measures. WestJet would have done well to trade around 840000 records and it took an incredible arrangement of time. Customers were not satisfied because of their direct work and it demolished their reputation.
Sol 4:
I would apparently check the structure before I enable new reservation framework. They may too enroll more staff for the reason that reports could be traded effectively. They might simultaneously have done diverse steps and investigate before performing the previously stated courses of action. On the off chance that something happens with new framework then they may also have move down and distinctive ways so customer