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Westjet Case Study

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Westjet Case Study
Cheryl saw many opportunities in the IT model at WestJet. The first step she took was to reorganize IT, support business goals with IT, and make changes to planning and budgeting. She wanted to make IT more receptive to corporate requirements. A change in the governance model was necessary as it would help the company to grow strong and move to the next level.
During the first month, Cheryl concentrated on benchmarking IT. She brought in two performance and benchmarking experts to conduct the study of companies. The study enabled WestJet to compare its resources, personnel, and budget to the industry. Cheryl took the steps to assess the most crucial aspects of business in order to move forward. She knew communication was very important,
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